General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! £100 M&S voucher

I ordered my broadband over a month ago and was told my voucher would arrive within two weeks, I still haven't seen it. Has anybody else had the same issue?

Live Chat - Priority to New Contact Customers

I have been waiting at least an hour to connect to an advisor to discuss an upgrade. I got sick of waiting so i thought i would try a different route - existing customer, new contract and i connected immediatley to an advisor. This must just be a flu...

Resolved! TRANSFERING MY NUMBER

Hiwas wondering if anyone has any suggestions, my friend wants to take over my number asi am selling her my business and a lot of customers have my mobile number, its a contract with 10 months left to run , she says to settle the contract and ask o2 ...

A few network stats....

Hi guys, There have been a few articles on ‘The Blue’ that include some pretty interesting stats, so I thought I’d post them for you to chat about as I know you like stats ;). They relate to O2 Refresh and O2 Contracts: - As you may be aware, O2 Refr...

Community Highlights 13/5/13

Hi guys, Below is a fresh Community Highlight for you to take a look at. Some great stuff in there as always, including a few brilliant guides, a new starter, some thought provoking discussions and a little bit of fun for good measure too. Enjoy Some...

Resolved! Welcome from Sky Broadband?

On 1st May I received the bulk email from o2 broadband which said I would receive a welcome from Sky "in the next day or so". Over a week later I've received nothing. Am I alone or have they not sent anyone any information about how we will be treate...

o2 shop in leicester

Hi,I just wanted to make quick complaint about O2 shop in Leicester 37 GALLOWTREE GATE, LEICESTERSHIRE, LE1 5AD LEICESTER, Tel: 0116 253 6988In this year I needed their help already 2 times, but it seems, that people in this shop dont know anything. ...

plaudits for good customer sevice

As a geriatric technophobe with a quite complicated problem regarding my account and log on issues, I feel I must congratulate "O2" on their customer service. My problems were dealt with and solved by Shahid who took an immense amount of time with an...

Resolved! 88688 scam from sonxxie

I SENT A MESSAGE TO 88688 THINKING IT WAS FREE,WITHIN SECONDS £6 WAS TAKEN FROM MY PHONE BEFORE I MANAGED TO STOP IT.WHAT A SCAM!

Spam emails O2 not able to filter or block.

Recently I started to get spam emails from a variety of sources but they all point me to the same address http://y.ahoo.it referenced in the body of the email.As the from: and subject: differ each time it is impossible to use the O2 webmail filter to...