Unable to get emails or access the net today here in Kent,
took the phone to the o2 shop where a very helpful assistant attempted to re-do my settings. He was unable to do this, despite being in his teens. Instead I was offered another sim card that would replace mine. The switch-over may take a couple of days.
My first week with O2 wasn't much better, my job takes me abroad and while in the states last week I was unable to connect to a network while there, so no way of using the service I am paying for. My colleagues with O2 phones had the same problem.
For some reason O2 are unable to recognise my phone number on their web site. This means I can't get information to fix these problems. Again, no way of using the service I am paying for.
As a new customer, I do not know if this is the usual O2 service.
Not a good start O2.
Ian Hall
