network coverage
on 29-03-2015 17:37
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on 29-03-2015 17:37
i am a lorry driver and i work all over the uk, i have a samsung s4 mini 4g phone and the data coverage i can get is absouloutely rubbish and i can not even get a signal at times, i therefore feel that i am paying for a service that i am not getting the full benefit from unless i work in a pub or office and connect to the wi-fi, it's a bit hard to park my 44ton 50foot long truck in a place where they offer free wi-fi or on the side of an A road which i often have to do, i want answers as to why my signal is rubbish and i cannot get on the internet in many many places and it's pointless having the contact i pay for, i want to know if i can cancel my contract as they are not providing the service they promise
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on 29-03-2015 17:43
Put it all in writing and see what they say.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 29-03-2015 18:06
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on 29-03-2015 18:06
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on 29-03-2015 18:10
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on 29-03-2015 18:10
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 29-03-2015 21:35
on 29-03-2015 22:07
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on 29-03-2015 22:07
1. Speak to CS (who will say no).
2. Email complaints (50/50 depends who you get).
3. Refer to Higher Level Complaints (usually yes if you put forward a good reasoned argument)
@Anonymous
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on 29-03-2015 22:53
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on 29-03-2015 22:53
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on 29-03-2015 23:12
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on 29-03-2015 23:12
One must remember to watch Game of Thrones. Winter is coming.
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on 29-03-2015 23:47
@Beenherebefore wrote:
@Cleoriff wrote:@MI5Not sure O2 would deem they were responsible for poor network coverage as the OP travels all over the country?...
big, big brownie points for the pic of the scrummy lad from Sheffield Sean Bean ..... & ..... a big box of Cuban Havana rather large cigars to you for the words @Beenherebefore