Re: network coverage

Anonymous · ‎29-03-2015

i am a lorry driver and i work all over the uk, i have a samsung s4 mini 4g phone and the data coverage i can get is absouloutely rubbish and i can not even get a signal at times, i therefore feel that i am paying for a service that i am not getting the full benefit from unless i work in a pub or office and connect to the wi-fi, it's a bit hard to park my 44ton 50foot long truck in a place where they offer free wi-fi or on the side of an A road which i often have to do, i want answers as to why my signal is rubbish and i cannot get on the internet in many many places and it's pointless having the contact i pay for, i want to know if i can cancel my contract as they are not providing the service they promise

MI5 · ‎29-03-2015

Complaints process is here http://www.o2.co.uk/how-to-complain
Put it all in writing and see what they say.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎29-03-2015

@MI5Not sure O2 would deem they were responsible for poor network coverage as the OP travels all over the country?...

Veritas Numquam Perit

MI5 · ‎29-03-2015

I doubt it too but there is only one way for gatesy to find out....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎29-03-2015

To the op, they will not cancel as they are fulfilling the contract, they state that signal is not guaranteed 100% all the time everywhere. If you wish to cancel you will have to pay off the remainder of what you owe =termination fees

Anonymous · ‎29-03-2015

To the contrary, if you are prepared to stand your ground with complaints you now stand a good chance of o2 agreeing to cancel.

1. Speak to CS (who will say no).
2. Email complaints (50/50 depends who you get).
3. Refer to Higher Level Complaints (usually yes if you put forward a good reasoned argument)

@Anonymous

Beenherebefore · ‎29-03-2015

@Cleoriff wrote:
@MI5Not sure O2 would deem they were responsible for poor network coverage as the OP travels all over the country?...

"My life is a facsimile of a sham"

anticpated · ‎29-03-2015

One must remember to watch Game of Thrones. Winter is coming.

Indubitably true. Samsung S21 Ultra and Xiaomi 14 Ultra

Anonymous · ‎29-03-2015

@Beenherebefore wrote:
@Cleoriff wrote:
@MI5Not sure O2 would deem they were responsible for poor network coverage as the OP travels all over the country?...

big, big brownie points for the pic of the scrummy lad from Sheffield Sean Bean ..... & ..... a big box of Cuban Havana rather large cigars to you for the words @Beenherebefore