mms unavailable

[Anonymous]

Just got new contract and Nokia lumia 900, but I have just received a mms message and not able to view it. Why?

[Anonymous]

Seems to be that a few have had problems with MMS on that Handset. 

After a quick read there are a few things you can try. Firstly make sure the MMS setting are correct.

Make sure the data network connection is switched on. 

I believe there is also a MMS section for notifications, try switching them on. 

After each thing make sure you reboot the phone for the settings to be excepted. 

If you get no joy then come back and we will see what else we can come up with for you.

[jonsie]

Go yo the App store on Market Place and download 'Network Setup'. Choose O2 then once set up, reboot the phone and try sending yourself a picture.

[Anonymous]

Well ive downloaded network settings from market place, the data network settings are on. I can't find section for notifications? Rebooted after every change, and still can't send or receive mms? Very frustrating

[MI5]

The Lumia range don't play nicely with MMS it seems (many have problems), can you send the picture as an email attachment instead? As a last ditch attempt to get MMS working you could call CS and ask them to reprovision the service on your account. This means they have to remove it and then apply it again (very important).

[Anonymous]

No problem sending pics by email. (I only noticed the mms issue when someone tried to send me a pic). I spoke to cs this morning and they are adamant that its a Nokia problem and 02 don't support the Nokia 900!!!

[Anonymous]

Just trawled the Nokia forums for you and it seems you are not alone and it is in fact a Nokia issue. 

Some have installed the latest software update and it has solved the problem. 
One guy gives a solution after extensive research but it is for vodafone but it may help you. 

Here is the link and it is the last post..... you would obviously have to do the same but replace o2 with vodafone.

http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-MMS-settings/m-p/1496422/highlight/true#M16822

[Anonymous]

thanks loads for your help but im afraid nothing seems to work. I'm thinking of dumping the Nokia lumia and going back to my old phone!!

[Anonymous]

Drop an email into O2 (under contact at the bottom of the page) state everything you have done and tried. 

Give them another chance to rectify the issue then if not you have grounds for them to help move you onto another phone.

[perksie]

Hi steersy, they have moved the email address, it's now:

https://www.o2.co.uk/apps/help/help