New contact us page????

adamtemp64 · ‎22-11-2012

That new layout and landing page need some serious rethinking it is diabolical

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Liquid · ‎22-11-2012

Completely agreed. It's incredibly difficult to navigate:(

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jonsie · ‎22-11-2012

These are improvements, right??

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adamtemp64 · ‎22-11-2012

@jonsie no way is that an improvement lol

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jonsie · ‎22-11-2012

It looks modern, clean and pleasing on the eye. Shame it's so much messing just to get the number.

Why can't they just make it simple and put all the info on one page without having to pass a mensa test

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Anonymous · ‎22-11-2012

Gives the impression they are trying to save money on the call centre.

I would guess some management consultant thinks he's being clever devising this tactic to reduce the number of calls.

Liquid · ‎22-11-2012

If anything this is going to backfire on them once the new "best companies" list comes out.

I can understand reducing call volume but the ones who probally need the most help(technophobes) are the ones who this will hurt the most. They're also the more Likly candidates to make official complaints.

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perksie · ‎22-11-2012

It's very poor, I wonder who designed that, a commitee perhaps?

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Liquid · ‎22-11-2012

Wouldn't it be nice to have major changes put through the customers.

Make a lot more sense to let the customers decide than decide for us:(

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jonsie · ‎22-11-2012

I've lost count of the number of times people have posted about how to vontact O2.

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