Hi I can only hope that someone in the o2 management actually read this. Some how I doubt it, my name is Peggy [removed] number [removed]. In Febuary I was told my contract was up for renewal, great I was happy with that and told the adviser I was having problems with my 2 yr old phone. We then went through all the options and I was offered a package to start right away. Good that bit went well I thought. Until I recieved a bill for £201.90 that was on the could not care a less stage now.
I have spent many along time waiting for o2 to answer and have waited for as long as 30 minutes to speak with a human being rather than a machine which always tells me what I already know. I then tried the online chat site, several times, Nitin being the last time and she said she could not ask anyone to call me back as she didn't have a phone link, I suggested she e-mail a line manager, but sadly no that could not be done either.
Spoke to various people to date, Luke, Reece, Athini Mayank, but stil nothing was done, I was promised someone would ring me, but no that did not happen either.
Today, a text telling me to pay £51.71 or my phone would be cut for outgoing calls and data. My blood was boiling at this point - I phoned and got as you do the recored message, I followed all the directions which took 3 mins heard a voice spoke to said voice who put me on hold and guess what cut me off. So I phone again, but thought I would press the key that said thinking of leaving us, bloody hell that was answered on the second ring by Vicky, I asked her to be patient with me while I explain my situation (again for the lost count of the times), Vicky was very good and put me on hold to speak to her manager, came back on the phoone and said she would walk over to billing - on hold for 15 minutes. Vicky then said billing will sort the problem out but could take 2 hrs and that she would ring me back a 4pm so tell me when I can pay my bill as agreed on the could not care a less stage now - here is hoping I get that call - but isn't funny how when I say I will cancell some one does something very quickly. I am shocked and disappointed with o2. Get your act together and start treating ALL your customers with understanding and honesty. I am not looking for any type of freebies, I just want to pay the bill I was told it would be on 19/2 by Luke. Not have all this stress trying to do so. Will have to think very carefully about my next move - Vodafone perhaps
