Disconnected Bill after leaving ?!

[Anonymous]

Used online chat to cancel my sim only deal in early January, I had originally taken it out for my younger sister who now has her own contract, so it was no longer needed. Everything was apparently sorted at the time (it was a fairly lengthy process) 

Came home tonight to find a letter saying my phone has been disconnected, and 02 are demanding money off me ? Of course customer services are closed so can't do anything about it untill tomorrow.

Anyone had experience of this ?

[MI5]

Yeah, you're mistake was using live chat.
Call cs at 8.00am to sort it out.
http://www.o2.co.uk/contactus

[Anonymous]

Yeah I'm starting to think that. I was at work at the time otherwise I would have called, suppose I'll have to wait till the morning. Fuming though !

[MI5]

I'm not surprised mate, I would be too.

[Curr946]

Wasn't your both accounts linked under one bill? Shouldn't cancel your Direct Debit until the last bill is issued. But is you follow @MI5 's advice you'll get it sorted.

@MI5 didn't you build a guide to cancelling your contract?

[MI5]

Not mine but it's here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

[Anonymous]

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@Curr946 wrote:
Wasn't your both accounts linked under one bill? Shouldn't cancel your Direct Debit until the last bill is issued. But is you follow @MI5 's advice you'll get it sorted.

@MI5 didn't you build a guide to cancelling your contract?

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@Curr946 at no point does the OP mention anything about cancelling a direct debit. Heck they dont even mention Direct Debits at all. 

[Curr946]

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@Anonymous wrote:

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@Curr946 wrote:
Wasn't your both accounts linked under one bill? Shouldn't cancel your Direct Debit until the last bill is issued. But is you follow @MI5 's advice you'll get it sorted.

@MI5 didn't you build a guide to cancelling your contract?

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@Curr946 at no point does the OP mention anything about cancelling a direct debit. Heck they dont even mention Direct Debits at all. 

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No that's true @Anonymous, but if it was in place O2 would have taken the money from the customers account. But hey, your post added a lot more value

Also, on a side note this type of issue is far spread and just spotted a customer having their store printed on the telegraph website/

http://www.telegraph.co.uk/finance/personalfinance/money-saving-tips/jessicainvestigates/12151725/O2-wants-379-for-cancelled-contract.html