Disconnected Bill after leaving ?!

Anonymous · ‎24-02-2016

Used online chat to cancel my sim only deal in early January, I had originally taken it out for my younger sister who now has her own contract, so it was no longer needed. Everything was apparently sorted at the time (it was a fairly lengthy process)

Came home tonight to find a letter saying my phone has been disconnected, and 02 are demanding money off me ? Of course customer services are closed so can't do anything about it untill tomorrow.

Anyone had experience of this ?

MI5 · ‎24-02-2016

Yeah, you're mistake was using live chat.
Call cs at 8.00am to sort it out.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-02-2016

Yeah I'm starting to think that. I was at work at the time otherwise I would have called, suppose I'll have to wait till the morning. Fuming though !

MI5 · ‎24-02-2016

I'm not surprised mate, I would be too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Curr946 · ‎24-02-2016

Wasn't your both accounts linked under one bill? Shouldn't cancel your Direct Debit until the last bill is issued. But is you follow @MI5 's advice you'll get it sorted.

@MI5 didn't you build a guide to cancelling your contract?

Current Phone: Sony Xperia XZ Premium

MI5 · ‎24-02-2016

Not mine but it's here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-02-2016

@Curr946 wrote:
Wasn't your both accounts linked under one bill? Shouldn't cancel your Direct Debit until the last bill is issued. But is you follow @MI5 's advice you'll get it sorted.

@MI5 didn't you build a guide to cancelling your contract?

@Curr946 at no point does the OP mention anything about cancelling a direct debit. Heck they dont even mention Direct Debits at all.

Curr946 · ‎24-02-2016

@Anonymous wrote:
@Curr946 wrote:
Wasn't your both accounts linked under one bill? Shouldn't cancel your Direct Debit until the last bill is issued. But is you follow @MI5 's advice you'll get it sorted.

@MI5 didn't you build a guide to cancelling your contract?
@Curr946 at no point does the OP mention anything about cancelling a direct debit. Heck they dont even mention Direct Debits at all.

No that's true @Anonymous, but if it was in place O2 would have taken the money from the customers account. But hey, your post added a lot more value

Also, on a side note this type of issue is far spread and just spotted a customer having their store printed on the telegraph website/

http://www.telegraph.co.uk/finance/personalfinance/money-saving-tips/jessicainvestigates/12151725/O2-wants-379-for-cancelled-contract.html

Current Phone: Sony Xperia XZ Premium