live chat advisor v____e

[Anonymous]

Just had a live chat with one of your advisors and would like to say a huge thank you, he promised to sort out an issue i had so fingers crossed , he was very good and hsd fab customer service skills 😊 one happy o2 customer

[Anonymous]

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@Anonymous wrote:
Just had a live chat with one of your advisors and would like to say a huge thank you, he promised to sort out an issue i had so fingers crossed , he was very good and hsd fab customer service skills 😊 one happy o2 customer

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I'm sure if you gave @Toby the advisors name he will feed it back to him for you

[Anonymous]

When I went to the o2 shop to buy a phone their web wasn't working well they sent me to buy on the webiste. When I did that I neded help and called and it was shut and then when I got live chat they said to call tomorrow (today) and now Live chat is not working and no one is answering the phone. How can it be so hard to buy a phone?

Where else can I get one?

[Cleoriff]

No one will answer now as they finish at 9pm. Quickest and easiest way to buy a phone at the moment is in store.

If you are not bothered about the Refresh tariff you could try Carphone Warehouse?

[jonsie]

This is happening dozens of times on a daily basis. Best to go instore but take the chance to check out the other networks and independents, they are all usually in a 50 square metre area.

[Toby]

Great to hear @Anonymous, feel free to send me a PM about this and I can see if your kind words can be passed on

[Anonymous]

Same unresposiveness here too.  I would go elswhere like I am, had enough of O2/Telefonica