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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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The Death of Customer Services

Interesting article. Much of this we know or experience.Probably why my Pixel as a 'wait for me' feature in the phone app.https://www.theguardian.com/money/2025/apr/17/the-death-of-customer-service-why-has-it-become-so-so-bad

Enlli by Level 70: Enigma
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Resolved! Stand Alone 5G - iPhone 15 Pro Max

Anyone else on an iPhone 15 series who’ve updated to iOS 18 noticed that they have a toggle for Stand Alone in their network setting under Voice & Data? Mine’s greyed out but wasn’t there before iOS was released at 18:00 today.

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garetc by Level 8: Talented
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Charge to mobile not working

I have been using this for years and its suddenly stopped working. I had to speak to many people at o2 as they didn’t seem to understand what pay to mobile is. They said there is no restrictions on my account. So I contacted Apple, they said that on ...

Nnvark97- by Level 1: Joiner
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  • 6 replies
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Next list of towns for 3G Chop

https://www.ispreview.co.uk/index.php/2025/04/o2-expand-uk-3g-mobile-switch-off-to-norwich-telford-guildford-and-torquay.htmlAnd from VMO2https://news.virginmediao2.co.uk/virgin-media-o2-to-continue-3g-switch-off-in-norwich-telford-guildford-and-torq...

Enlli by Level 70: Enigma
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Price Rise 2025

When playing around in MyO2 I came across the followingMonthly price of your Airtime Plan will increase each year from your April bill.Please refer to your current contract form for details of this increase.Excludes Essential Plan. So I looked up my ...

Enlli by Level 70: Enigma
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  • 15 replies
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Reduced Price Phone for 3G Customers

According to one poster on ISPreview the phone they were offered is this:-https://www.gsmarena.com/tcl_505-12823.phpAmazon and Agos have them at around £89. Not sure what O2's subsided price works out at

Enlli by Level 70: Enigma
  • 138 Views
  • 0 replies
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3G SWITCH OFF

I am in my 80's and need some advice!I need to update my phone but want to retain my existing SIM (which I have had for several years) which is suitable for my needs. Will this SIM fully work in a new handset after the 3G switch off?As far as the han...

Final Bill Refund

I just presumed when I left o2 they would take last bill and then cancel my DD. I had to cancel it myself and they owe me nearly£11. I got a email saying log into your account to Request Refund. But, after logging in I see all my info has gone and no...

Monthly charge

I'm 87 years old and have a sim only monthly plan. My monthly payment has jumped from £6:49 to £8:29. Is this correct?

John88 by Level 1: Joiner
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  • 1 replies
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