on 16-09-2015 12:50
on 16-09-2015 12:50
on 16-09-2015 12:58
16-09-2015 12:59 - edited 16-09-2015 13:02
16-09-2015 12:59 - edited 16-09-2015 13:02
CS are advising you wrongly. If they have taken the money in error they have a duty to return it immediately. I can't find the help link now but I am sure one of the more experienced guys will post it @Anonymous
Veritas Numquam Perit
on 16-09-2015 14:58
on 16-09-2015 14:58
on 16-09-2015 22:31
on 16-09-2015 22:31
on 17-09-2015 10:16
on 17-09-2015 10:16
Hi @Anonymous,
Sorry to hear about your issues, have you spoken to customer service again this morning?
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on 17-09-2015 11:16
on 17-09-2015 11:16
I Noticed the same thing happening on my attempts to pre-order.
I was using safari and i noticed whitespace at the start of the debit card number. So when a user clicks submit, it tried to process the whitespace as a number causing it to fail.
After my 4th attempt i realised this and deleted the whitespace and it worked! Only charged once for the handset fee - thankfully!
on 17-09-2015 11:22
on 17-09-2015 11:22
Hey @Anonymous that's good to hear ...and thanks for the info on the way you fixed the issue. We may need to use your advice in future
Veritas Numquam Perit
on 17-09-2015 11:29
on 19-09-2015 06:51