http://status.o2.co.uk/ Will we be compensated?

Anonymous · ‎17-05-2011

Will O2 compensate its users for the loss of service?

adamtemp64 · ‎17-05-2011

no read your airtime t&c
the same goes for fixed line telephone (bt) broadband and any of the services gas and electric.
the large outage i guess will be outside of o2 control and i suspect will be affecting other mobile networks.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎17-05-2011

My T-Mobile mobile service has not been affected...Just glad I have an alternate provider when something like this happens.

Anonymous · ‎17-05-2011

If on a consumer tariff there is surely nothing o be compensated for?
If it proves to be a lengthy outage there may be a chance of some reimbursement of tariff charges, but even that is down to the discretion of the advisor. For example whatever your allowance is for the month, you still have it when service is resumed, it doesn't get pro rated. Reimbursement is one thing, but wanting to be compensated is surely a bit silly?

Anonymous · ‎17-05-2011

You're right...Reimbursement: If you weren't able to use your O2 pre-pay credit and had to pay to make phone calls or send texts using another network.

Anonymous · ‎17-05-2011

You're right...Reimbursement: If you weren't able to use your O2 pre-pay credit and had to pay to make phone calls or send texts using another network.

Even in that situation, your credit isn't going anywhere and you would have had to top up again at some point?
Not an apologist for the network, but when you call and ask you will be prepared and have your answers ready :robotwink:

Anonymous · ‎17-05-2011

Will O2 compensate its users for the loss of service?

Hi there,
This question and more is answered on our blog post.
Check it out: http://blog.o2.co.uk/home/2011/05/netwo ... pdate.html
Thanks
Paul

Anonymous · ‎17-05-2011

Lots of demands but no answer to the compensation question tha I can see.
Really though, why? If you are paying £30 for 300 minutes or whatever, what's to be compensated for? You still have all the same minutes.

Anonymous · ‎17-05-2011

why should they compensate us, firstly its not there fault and also its just one of them things that happen from time to time, yes its annoying but ohwell life goes on.
I dont want any compensation, it was good of 02 notifying us as other company's dont.

Anonymous · ‎18-05-2011

Hi Beaufighter and seanmac1986,
Our blog post has been updated to answer this question.
Check it out: http://blog.o2.co.uk/home/2011/05/netwo ... pdate.html
Thanks
Paul