has anyone had any luck getting a call back from customer service team?

[Anonymous]

have had 4 promises of call backs within 24 hours over the last 4/5 days from the 02 customer service team and still had no response... how can you escalate a complaint if they wont acknowledge your complaining or get their managers to phome you back? feeling angered and frustrated

[Cleoriff]

Hi @Anonymous

Use this link to complain

http://www.o2.co.uk/how-to-complain

[jonsie]

O2 must be one of the worst for not fulfilling their promises of callbacks. Make the complaint and you might want to google the email address of CEO O2....

[MI5]

They hardly ever call back. Fact of o2 life I'm afraid.

[Anonymous]

thankyou

[Anonymous]

thankyou, i definately will, think its awful that they have promised callbacks and havent bothered. They know they have made mistakes and think i will just let it go

[Anonymous]

Well that needs to change, or potential customers need to be made aware of how poor their customer service team is. When I queried why they hadnt made the call backs, the response was " sometimes the person is just too busy, or they just forget, some just dont bother....." !!!!! 

[MI5]

Its never changed in all the years I've been with o2 so unlikely to change now.
If you search the forum you see many such complaints.

[jonsie]

Very few people get a call back but any breach of account security should be addressed as a matter of urgency. There is no excuse for not calling back, at least 7 hours in a working day and no one is that busy they can't make a phone call.

[Cleoriff]

Did you have some sort of call or text @Anonymous which made you think your security had been compromised?