Solved: hacked account

Anonymous · ‎03-03-2013

Help, it would appear that someone took out a new tariff on my account yesterday. I contacted O2 through 'live chat' as soon as I received a text confirming the order and they assured me it would be cancelled straight away. Later in he evening I phoned O2 just to confirm it had been cancelled and was told yes, not to worry and the fraud team would be in touch. All good so far!

This morning I have been billed for the new tariff and it has appeared as my new account. Does anyone know if this is usual please???

Anonymous · ‎03-03-2013

Forget Live chat as they have their uses but not when it is an important occurance such as this.

Phone 02 Customer Services directly.

adamtemp64 · ‎03-03-2013

http://community.o2.co.uk/t5/Discussions-Feedback/My-O2-account-was-hacked/m-p/209072#M17771 see this long thread and advice contained in there

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎03-03-2013

Forget Live chat as they have their uses but not when it is an important occurance such as this.

Phone 02 Customer Services directly.

perksie · ‎03-03-2013

It will take them a while to straighten out your account, the fraud team should explain it all to you when they call.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎03-03-2013

Thanks, hardly inspired confidence though does it.

Bambino · ‎03-03-2013

Make sure you notify your bank asap as well. Don't leave this entirely up to O2. You need to be proactive too.

I DO NOT WORK FOR O2

perksie · ‎03-03-2013

@Anonymous wrote:
Thanks, hardly inspired confidence though does it.

I had this happen to me and it was sorted out ok, it was a while before my account was back to normal but I wasn't out by a penny by that time.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎01-05-2013

this has just happened to me too, I am currently waiting to hear from 02 but the phone has been delivered to this scammer's address

adamtemp64 · ‎01-05-2013

Report the fraud to the police as well

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎01-05-2013

If we have the scammers address and particulars why are the police not going round to these places as the phone is being delivered?????

Surely with information sharing that is so vital these days O2 and the delivery company can organise this with the local plod and when the phone is signed for it's a fair cop! caught red handed!