Solved: fitbit website doesn't recognise my imei number

Anonymous · ‎04-05-2015

I have been trying to claim my fitbit when I got my galaxy s6 edge on 10th April - it says my imei number isn't eligible but if new phone to wait 14 days - it's been 25 days and still not recognised - I'm getting very frustrated - how do I sort this? The last 2 days have tried to get through on 202 and Been on hold longer than half an hour each time - can't get through to anyone. .... help please.

MI5 · ‎04-05-2015

Just enter the numbers without any dots, dashes, lines or spaces.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎04-05-2015

Just enter the numbers without any dots, dashes, lines or spaces.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎04-05-2015

The community coordinator @Toby checked this out a week or so ago...He had this to say on the 20th April

"I'm aware some of you may have had trouble claiming your Fitbit as part of the current promotion. I'd like to confirm the correct website to claim this on is https://www.o2fitbitoffers.co.uk/ - you'll need your phone IMEI number handy. If you have any further issues claiming, please let me know via PM".

So if you are still having problems tomorrow....do as he suggests and send him a PM...

Veritas Numquam Perit

Anonymous · ‎05-05-2015

Feel so stupid now - took out the back slashes and it worked! Thanks for your help! 🙂

Cleoriff · ‎05-05-2015

@Anonymous wrote:
Feel so stupid now - took out the back slashes and it worked! Thanks for your help! 🙂

No need to feel stupid, people only found this out by trial and error. Anyway pleased you have it sorted

Veritas Numquam Perit

MI5 · ‎05-05-2015

Good news and thanks for the update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎05-05-2015

Let's hope you get your goodies soon

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fitbit website doesn't recognise my imei number

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