General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Can I change the TU ringtone to my normal saved tone in my iphone?

And can I change the numenbr of rings before going ot voice mail - Please help ?

Resolved! Stolen phone

Daughter at uni got phone stolen but phone registered in my name, she reported it online, block wasn't put on for 24 hours meanwhile bill had been run up of £170, phoned 202 for help but useless. O2 were to send new sim, never appeared, went into loc...

Resolved! Customer Service

I brought the subject of customer service up back in 2012 when I received some poor, in my opinion, service. It's reassuring to see that in 2014 nothing's changed.I have four contracts with O2 and I think now is the time to take my business elsewhere...

Resolved! o2 altering my phone settings?

When I recently got a pay as you go o2 sim and registered (and downloaded the app) i noticed that my phones Internet default homepage was changed from my usual one to the o2 one.This seems to have been done automatically and... without my permission....

Resolved! 4G coverage

I just noticed over the last couple of days that my data signal is becoming stronger and even picked up 4G a couple of times. Perhaps they are running tests as I get a 4G signal in my town centre or at least a strong HSPA+ signal. Either way, channge...

OFCOM Shows Its Teeth

Following a review last year, OFCOM found that many users especially in rural areas were unable to even make calls and texts.Vodafone covered 82% of landmass.O2 and EE 78%So OFCOM has now changed the licences to ensure that by 2017 90% of UK landmass...

NO DATA and more

I have been with O2 for very long time - probably since it started trading in UK...In June last year (2014) I changed my tariff - Although I did not have 4G enabled phone I went for 4G tarrif as I anticipated to upgrade to Iphone 6 when available whe...

Resolved! No signal

Hi, My postcode is DG5 4LH.I've had no signal for over 2 days due, according to your Help Line, to "a local mast not working".When will this be rectified and will I and other affected local users be compensated for lack of use caused by this fault?St...

Solved poor reception with dual sim phone

Hello, I had mentioned previously that i intend to buy a dual sim phone to overcome poor o2 reception indoors, and i was requested to give feedback on how I found it.Ok, so I got the dual sim phone (Samsung Galaxy S5 dual sim) a few months ago, and I...

Apologies to Santosh-O2 chat advisor

My very British sense of decency is forcing me to make a public apology to the person I was just speaking to on O2 chat, who was called Santosh. Santosh has just very kindly helped me change the date of my O2 bill, but I unfortunately clicked the "cl...