General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Try the Tech coming soon!

Hi guys, Just a quick FYI We have a list of testers for the new Try the Tech trial, but have suffered a minor delay. However, the devices are on their way to me now to assign them to each of you so that we can begin to see some great new reviews! We'...

Resolved! o2

i have been on here two hours just to up grade my phone o2 you are really bad i would like to leave asap please send a pat code for number thanks; or call me asap i have had it with you

just had a "early termination bill" £171.54 bill for a REFRESH contract!

Well...as per subj.... It was a Refresh contract. I've paid off my device and cancelled it, as I was bloody entitled to. I've already cancelled the relevant Direct Debit, but they better not try to attempt to collect it or damage my credit rating by ...

4G

I have a 4G phone but it seems where I live (Kettering) and where I work (Just outside Bedford) there is no 4G. I visited Milton Keynes today and no 4G there either. I have a colleague who travels with me and he has EE. Lucky him as he has 4G everywh...

Resolved! Viridis's funky photos of the week quiz.

That's right, back by no demand whatsoever, it viridis's fpotw.You know the drill. I post up 3 screen shots of zoomed pictures taken on the s6 edge (the best phone camera going)And you just tell me what the fudge they are pictures of.As a special tre...

Kitsound Boom Evolution not recieved

Anyone else had a free kitsound boom evolution not received yet? I ordered my phone middle of December and yet middle of January not recieved it yet, I know it's a free gift but as part or a deal on purchase I expect to recieve it at the same sort or...

Resolved! Removable battery: please help

Hi. I have had a Samsung Galaxy S4 for the last few years. It is useful as I have a second battery that I can swap in seconds. This is useful as I am often away at weekend with no access to electricity.I am due an upgrade( and need a new handset) but...

Mis-sold an Aerial Account

Hi all,Just want to add my experience to the long list of people scammed by O2/Aerial CommunicationsDue to a phone call from Aerial (although I actually believed it was O2) I managed to allow myself to be scammed into signing up for a 24 month busine...

Resolved! Help

Where do I find my account number on app please I can't seem to find

Fantastic O2 Customer Service O2 Cheapside

Hello, I wanted to leave my feedback on a recent visit to your O2 branch in cheapside. Your staff made me a very happy customer! I'd like to compliment one of your employees, James for the excellent service he provided me last week. James helped me t...