General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Nintendo Switch 2

Anyone ordered a Switch 2 (just console or the game bundle) from O2 on monthly payments? Just interested to know what your order tracking in your MyO2 has to say?

Incorrect Default

I recently applied for a mortgage that was declined due to a default on my credit report from O2 dated October 2023 that lasted till I paid off the amount owed after receiving a letter from Lowell’s.I've now looked into this and am sure the default w...

Why is my 5G so bad? Worse than 4G actually...

So I have just gotten back from holiday in Greece, and while I was out there I did a speedtest and my down/upload speeds were 219Mbps and 131Mbps respectively. It was amazing. I get home to the south east in the UK, and run a 5G speed test here. 9Mbp...

Upgrade

If I selected the Classic package, 5GB-10GB, can I add Data Rollover and/or 3 yr Warranty separately or are these only available on Plus & Ultimate Packages?

Travelling with o2 a complete joke!!!!!!!!

My 12-day Turkish holiday turned into a 12-day nightmare thanks to my utterly incompetent mobile provider. Despite having the correct travel bolt-on, my business phone was completely useless – no incoming calls whatsoever even though the callers were...

Zero signal in ILFORD

What The hells going on ! Been like this for a long time, Its a joke !! S21 FE is upto date with updates.

5g speed very slow

Our 5g networks is very slow in Thanet Kent speeds ate well below 50mbps. i am in Lindos Greece at the moment and 5g speeds here are above 120mbps come on o2 Uk get those speeds up where they should be!!

Today's Blue Monday - experiencing issues

I entered the Blue Monday competition today, but before I could claim the prize, the site glitched. When I tried again, it stated that I had already entered, yet I haven’t received a confirmation email.Could you please advise on how I can check my en...

Blue Mondays - Back so soon?

Hello,I tried to my Blue Mondays game this morning but after pressing play was just met by a blank blue screen. I’m assuming this was due to the outage earlier. However, now I’m trying to go back to it to either play again (for the first time really)...

DHL are useless. I wish O2 would choose someone else.

I ordered a portable speaker from o2 and it didn’t come on the day scheduled and has now been delivered to an entirely different address in another town all together. Appalling from DHL and o2 need to seriously choose another company. Has anyone else...