data roaming

[Anonymous]

Hi I have been told by 3 different 02 customer service advisers that i can take my hauwei e5770 hotspot to spain .When i get there just turn it on and use it as normal ,No extra bolt on to buy .no extra data charges .still the same data plan of 30g. does any one know if this is true or not please . here is the transcript of the live chat. O2 Live Chat
End Chat

    Welcome to O2, someone will be with you soon.
    info • 1:27 PM
    You are through to Sarah
    info • 1:27 PM
    Hello, it's Sarah here. I hope you're well. What can I do for you?
    Sarah• 1:27 PM
    hello i have a Huawie e5770 hotspot and i am travelling to spain for 2 months in jan and feb can i take it with me and use my data plan please regards
    joseph fabian • 1:29 PM
    Well I need to check and make sure if its going to work in Spain
    Sarah • 1:30 PM
    Thanks for waiting
    Sarah• 1:31 PM
    yes you can use it in Spain
    Sarah • 1:31 PM
    That sounds great i am travelling to lanzarote that is classed as spain do you know the speed of internet that i can achieve. Also will my hotspot work automaticley when i arrive and i have the same data allowance plan no extra cost ? ?
    joseph fabian • 1:33 PM
    Well you will be able to use it without any extra cost and it will be same as UK
    Sarah • 1:34 PM
    And about speed it depends on the network of the county you are in
    Sarah • 1:34 PM
    Because O2 does not have network abroad
    Sarah • 1:35 PM
    And it will work automatically
    Sarah • 1:35 PM
    Sorry i just need to be sure before i travel .Just turn my device on and it will work the same as uk(inc same data plan) with no extra cost or bolt on to add thank you .
    joseph fabian • 1:36 PM
    Yes exactly
    Sarah • 1:37 PM
    Sarah is typing a message...


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[MI5]

Unless it was the CEO you were talking to, they are wrong......

[MI5]

Just so you don't have any bill shock, if you go ahead and believe what O2 have told you and use 30gb a month in Spain without O2 travel, it will cost you £1,290 .00 per month for data alone.

[jonsie]

Please believe what we say here, many of us travel regularly and know that data allowance is for the UK only.

[madasaf1sh]

Out of curiosity, do you have an iPhone 7 on one of the 30Gb tariff's with inclusive o2 travel on your account or where your sim card came from, as I cant ever recall a 30Gb data package on MBB, just a 20Gb max (currently 40Gb)??

[MI5]

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@madasaf1sh wrote:

Out of curiosity, do you have an iPhone 7 on one of the 30Gb tariff's with inclusive o2 travel on your account or where your sim card came from, as I cant ever recall a 30Gb data package on MBB, just a 20Gb max (currently 40Gb)?? 

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That still wouldn't allow you to use UK data abroad.

It would just save the 1.99 a day travel charge.....

[jonsie]

Thought he said he has a Huawei Hotspot.

[MI5]

He did.

[madasaf1sh]

@jonsieThe op did said he was wanting to use a Huawei Hotspot, what i was trying to ascertain was had the op taken the sim card out of another device and put it into the hotspot to use the data allowance that came with the original handset.. 

@mi5 true, but that saving means he would save £60ish per month, and get an allowance of 4.5Gb of data based on 150Mb per day

[MI5]

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@madasaf1sh wrote:

@MI5 true, but that saving means he would save £60ish per month, and get an allowance of 4.5Gb of data based on 150Mb per day

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But not his 30gb UK allowance at 4g speeds as told by CS......

[madasaf1sh]

The Op never mentioned 4G, just that could he use his device with his allowance without any additional cost.