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courtesy phone

Anonymous
Not applicable
My phone Nokia lumia 925 with retail price £250 was send for repairs today from your store in Manchester's Trafford shopping centre. In replacement I was given Samsung E1200 with retail price £5 I had to leave £25 deposit for. Dont make sense to me and I think this is embarrassment for O2. I left constructive feedback with the customer assistant that was serving me but had no sympathies around my disappointment.   
I am not happy as courtesy phone have no internet that is essential for my business. I think there should be some more reasonable approach.
Message 1 of 23
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MI5
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I don't make the rules mate, I just have to follow them like yourself, but I do keep a spare phone "just in case"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 23
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Anonymous
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Also you could have a back up payg phone on a different network if your network goes down for whatever reason
Message 12 of 23
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jonsie
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I have a drawer full of spare phones,  Send me a tenner deposit mate....

Message 13 of 23
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Anonymous
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I'll have your S3 mate wink
Message 14 of 23
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jonsie
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@Anonymous wrote:
I'll have your S3 mate wink

It's currently running lollipop, thanks @MI5, and being advised in Berlin,  carried without case in a pocketful of keys, coins, chewing gum and god knows what else! I could weep. @MI5 will testify as to the condition and care I take of my phones!

ps....I want £100 deposit for my mint 3310!

Message 15 of 23
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Anonymous
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£100 that's a laugh, you want a bigger deposit for that phone @jonsie
Message 16 of 23
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jonsie
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Message 17 of 23
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Anonymous
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I was always composing ringtones & playing snake & my battery never ran out
Message 18 of 23
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Cleoriff
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@Anonymous wrote:
I was always composing ringtones & playing snake & my battery never ran out

LOL How sad....Bouncy

Veritas Numquam Perit

Girl in a jacket
Message 19 of 23
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jonsie
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I'm finding my battery is on the blink. ..is this normal nurse?LOL

Back on topic,  surely most people have access to a spare phone be it theirs or a friends?  Just askin like innit?

Message 20 of 23
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