contract changed without permission
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on 04-10-2010 17:58
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on 04-10-2010 17:58
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on 04-10-2010 18:00
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on 04-10-2010 18:02
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on 04-10-2010 18:02
see your duplicate thread.
you work for o2
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on 04-10-2010 19:41
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on 04-10-2010 19:41
Sometimes you don't get the answer you want!
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on 04-10-2010 19:52
Linzi, no I don't work for O2 but I was hoping that the information I gave you would be helpful by giving you the complaint process which would get you the quickest response from O2.
I do sympathise with your predicament, though to be honest it's a little difficult to be aware of the whole picture from your posts.
Just write to the complaints review service and state exactly what has happened, just giving the facts and what you would like them to do to resolve your issue, calmly and without any kind of emotion contained in the email.
You normally get an automated reply with a direct response within 5 working days.
Hope this helps
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on 07-10-2010 15:34
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on 07-10-2010 15:34
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on 07-10-2010 17:33
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on 07-10-2010 17:33
As for if you can take your complaint further, well O2's complaint procedure is in your terms and conditions. If that doesn't satisfy then see www.otelo.org.uk but they won't help you unless you follow their procedure.
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on 08-10-2010 14:33
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on 08-10-2010 14:33
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on 09-10-2010 00:01
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on 09-10-2010 00:01
Mind you I have to say it is very mean of StevyJones to deny her whatever she wants)
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on 09-10-2010 00:43
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on 09-10-2010 00:43
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