Solved: Re: bill

Anonymous · ‎10-09-2014

My phone is cut off ( my fault!) but being house bound and only having my mobile, it is impossible to pay my bill. I've tried everything!!!! Why is it that you can't ring 02 to pay them?? Hoping they will call me!!??

Toby · ‎11-09-2014

Hi Phil,

Sorry to hear about this! I'm Toby, the community coordinator and I'll do what I can to help. Send me a private message (there is a link in my signature) and we can have a chat about it.

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Anonymous · ‎10-09-2014

Hi

O2 PAY BILL Alt WAYS.

If your My02 is not working or for some reason a direct debit has failed these are the alternatives to pay your 02 Bill.

How do I pay my bill?
1. Click Here and sign in to My O2

Click 'Pay Your Bill' under the 'My bill summary' section
Follow the easy step by step instructions

You can also pay using our automated payment line.

Call 2729 from your mobile or ring or 0800 588 4217 from a landline and enter the mobile number you wish to pay.

You can also pay using our automated payment line. Call 0844 8090202 or 202 from your O2 mobile and choose option 1.3.

Please Note: Important.

If you normally pay your Monthly 02 Bill by Direct Debit, this may still be requested from your bank, if you make a payment within 48 hours of its due date.

Anonymous · ‎10-09-2014

I can't make ANY out going calls. If I try and pay on "my O2" it directs me to a phone number and I have no access to any other phones!!!

MI5 · ‎10-09-2014

Try live chat http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-09-2014

An O2 store would let you use their in store phone if your wary of giving your payment details.

Anonymous · ‎10-09-2014

Tried that too. When I enter my mobile number it just says I must enter a valid number, which ever format I put it in.

Anonymous · ‎10-09-2014

I'm housebound at the moment.

Anonymous · ‎10-09-2014

Can you use a neighbours landline or friends phone ?

Anonymous · ‎10-09-2014

Nope. Here on my own. Need my phone.

MI5 · ‎10-09-2014

@Anonymous wrote:
Tried that too. When I enter my mobile number it just says I must enter a valid number, which ever format I put it in.

Just 07xxxxxxxx

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.