General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! bad service

According to service status there is a mast out nearby. There is no more info, no updates, no one at O2 seems to know what's happening. I have been without a phone for over a week. I cannot use tu go as my Internet is also down outside the house. Can...

O2 service becoming a joke

Can't make outgoing call's from my landline since 11 feb ..Phoned O2 on the 12th feb was told would be back within 24 hrsStill no phone ..phoned again was told will take 72 hrs so waited..Still no phone...phoned again was told will take 5 working day...

Resolved! lowell took over o2 debt I paid it off but now o2 want 550 deposit for a new contract?

missed my payments on my contract on O2 for a few months (lost my job and was not suitable for job seekers due to living arrangements.) So had no income at all for a little while wasnt great but these things happen.Therefore couldnt pay the bill. Now...

o2 teamed up

what o2 need is teamed up with spotify, o2 track is bad enought i know few network teamed up with spotify give you free music for 5 momth maybe low price

Resolved! Contract change

On a contract which is unlimited calls and texts and only 1GB. Every month I always use it up in the last week before it goes back up. Got a year left of this.I was wondering if there was a way I could lower my unlimited calls to even 300 mins and pu...

Awful Service in Welwyn Garden City

Hi there,I popped in to your Welwyn Garden City store to look at a new phone, with my father. We got in and instantly headed for the Pay As You Go section. There were two (maybe three) members of staff on at the tills. As we was looking, one of the s...

Resolved! Incoming calls

Hi, I keep receiving incoming calls from a +102036300502 - number which I do not recognize and wish to stop it. I try ringing back but it cuts off when connected, any suggestions as to who it is or how to stop it? any help would be appreciated thank ...

widget for data idea

just a small sugestion, i would like the data usage as widget ( so independent from the My o2 app) Maybe that when you click it the My o2 app opens, but what i would like is just to see how my data usage is behaving without having to open the MY o2 a...

Resolved! data usage

I'm currently on a pay monthly contract which includes 2gb of data which is adequate for my usage.However, I have been admitted to hospital and I have been told that I will be staying in for at least 3 weeks. The hospital does have a small tv for eac...

O2 Home phone service

Having problems with o2 home phone i cant make out going calls..Direct bebt failed on the 1st feb.....phone cut to incoming calls only and bb was cut on the 11th feb..paid bill on the 12th feb...brdband back same day 12th feb....but still waiting for...