General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Sim Swap

Ok, this is getting ridiculous. Been on chats with O2 4 times now. How hard is it to swap a bloody sim card??? No Service now for almost 24 hours. The original sales guy told me that all I had to do was swap the sim when it came in the post and to re...

Resolved! unsubscibe

How do i unsubscribe from the O2 ccommunity every time i go to internet explorer the O2 community page is there and I do not wish to belong to it nor do I want emails from it so please remove me from itthank you

Resolved! Delays in receiving SMSs and Voicemails

Has anyone else suffered from delays in receiving SMSs or Voicemails? I've noticed for the last few weeks that (not all the time) I'm getting these having been sent to me hours before. Yesterday, I got an SMS and a Voicemail relating to it seven - ye...

Voicemail hacking.

I was watching the BBC News today and they have been listening to a tape in a court case describing how a private investigator was able to phone O2 with a false name but the correct password (no idea how he got that) in order to succesfully get the p...

Resolved! Upgrade Option Unavailable

Hi all. I've been trying to upgrade my phone for about a month now, since my contract renewed. However, when I go to the upgrade option, it kept saying "Oops, something went wrong" (I seem to recall) and now from the past day or so , it just says "Ba...

Resolved! voice mail

Can I Switch on Voice mail from abroad ? At present I am in India. I did switch off voice mail before leaving U.K but need to swith on temporarily.

Resolved! Pay and gogogo- data allowance not reached but charged extra

Hi. I have recently changed from contract to pay and go go go on the £10 a month option that gives me 250mb a month. Just two weeks in and I had 20mb remaining, but got a message about an extra 50mb usage that has been added and they have charged me ...

Sending TXT messages from 02.co.uk - I am appalled and disgusted

I bought a number of text messages from 02.co.uk so that I could use my 02 account to send text messages. I bought a large bundle because I have a low income and I wanted to buy at the lowest price possible. I still have 135 text messages left in my ...

Resolved! Not a new scam but the call forward scam is still being used

Not a new scam but one that causes endless problems and pain and one I wanted to make you all aware of.On the 5th of September 2013 a fraudster rang O2 and setup a call forward on my account. How he managed to do this is a mystery as my memorable wor...

Is O2 The Worst Provider You Have Used?

I know they are definately the worst company I have ever dealt with. Firstly the shop mis-sells me a business contract telling me that it is EXACTLY the same as a consumer contract, I asked the usual questions and was assured the only difference was ...