General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! MMS delivery notifications

Hi, I took out a 24 mth contract with O2 for the first time on 4 Jan and as I was on holiday for most of Jan I'm only now getting to find my way round my phone and customising it. I cannot believe that after 2 online discussions with gurus and now a ...

Resolved! New handset

I have just had my new handset delivered this morning and it does not have the plastic screen cover which every new product has. Is this ok or they sent me used one?

WHAT ARE 'VOICE' CHARGES ON MY BILL?

Hi I have recently looked at my monthly bill and noticed £5.00 for 'voice' charges.Does anyone know what exactly this is.......perhaps voicemail?! Also, I have been hearing that phone companys are charging MMS charges when you use the 'enojis' in you...

Resolved! want to upgrade my phone, just want a package for making calls and txts, can you advise me please

02

TARIF AND NEW CHARGES

Not at all happy that you have changed (as you say adjusting the ptice of my tarif - well I too will be thinking very hard if I want to stay with 02 when my Contract runs out on 24th May 2014.Unhappy customer

Resolved! ON HOLD 45 minutes

Please explain why i'm still in a queue for 45 minutes to cancel my contract? How can a organisation that makes significant amount of money not hire enough staff to answer the bleeding phone! SO frustrating. The day we establish a law to enable custo...

Resolved! BRITISH SIGN LANGUAGE

HI,DOES ANYONE KNOW HOW TO DO BSL (BRITISH SIGN LANGUAGE. I NEED HELP WITH SOME OF THE TECHNICAL JARGON USED IN EXPLAINING ABOUT SMARTPHONES ETC FOR A CLIP I AM DOING. ALSO DOES ANYONE KNOW IF O2 HAVE A GURU WHO CAN SIGN THAT I COULD BOOK?

Resolved! Phone found but barred - how can I get the phone released?

As it says - monthly business contract with O2 and reported phone lost. Found it again but made redundant and phone number no longer functional.Guess the phone has been barred as PAYG sim swap will not let me get a signal.i-Phone 5 - any ideas?

Resolved! new phone faulty in 2 days help

I upgraded to a samsung note 3. This was via the internet due to difficulties getting to the shop. It arrived late monday by the tuesday i noticed it kept going on to emergency calls only. I went to my local shop the next day trying sat nav etc and i...

Price hike

So, a contract not worth salt and a lousy reason for the price increase. Invest in new technologies but surely a sound business strategy does not include messing with customer satisfaction. Not impressed and will go back to orange as soon as I can!