General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

o2 your service is shocking !!!!!!

yesterday at work (approx 15 miles from my home address) there was no 3g signal, i could not make or receive calls / access the internet but could receive text messages, there were 5 other users in the same office having the same problemi logged a fa...

Connection Error

Started to have problems last night with my N95 saying connection error when trying to dial out unable to send/recieve calls or texts but O2 active still worked, tried the usual turn off remove SIM try again it let me make one call then connection er...

No coverage for a week Belfast - customer service a joke

I am not usually the type to rant on forums or make complaints however I have been so enraged by the state of o2 customer service that I had to post this. I live in Belfast BT6 - a pretty central area of a city. I have no landline. I have had no mobi...

Excell Communications?

I just had a strange phone call from a company called excell communications asking if I was happy with 02 and if I wanted to change my tarrif. Not sure if this company is actually linked with 02 so I didn't discuss the matter further. Has anyone else...

How to disable your mobile if it is stolen?

I received the following text: -Before your mobile gets stolen, find your mobile’s serial number by entering the following five digits on your phone: * # 0 6 # . A 15-digit code will appear on the screen. This number is unique to your handset. Write ...

O2 fast becoming the worse service provider

:robotmad:I joined 02 over two years ago after experiencing such an unbelievably awful service from Toucan and Tiscali. Initially , it was like a breath of fresh air. I had been with 02 with my mobile service and constantly stalked the local stores t...

Source Barred

Been trying to send an sms to a friend all evening, and get a message saying "source barred". What does this mean?

INVALID SIM

MY PHONE IS SAYING INVLAID SIM!! WHATS GOING ON?

X10 firmware update, when (if?) is it coming?

Seeing as how the rest of the world has this update (including O2 in Ireland) does anyone know if this will ever see the light of day in the UK?The last I heard from tech support is that there was 'no timescale' for the new firmware. Back in my dark ...

Hidden reserve battery power

I have received the following text: -If your mobile phone is very low on battery and you enter *3370# your mobile will restart with an extra reserve of battery. This reserve will get charged when you next re-charge your mobile.This instruction is not...