General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

data charge?

have had a new android phone and i'm on the £5 simplicity tariff, am currently being charged £1 per day for data EVEN if i just answer an incoming call??? HELP!!!!

Help with o2 WiFi

I am purchasing a new phone next week, it will be a big step up from my Nokia 2330c The main feature I was looking forward to was internet capabilities, having 3G and WiFi.I have a WiFi "Cloud" hotspot at work, so that's awesome. I still don't unders...

Being charged VAT on top of contract for a personal mobile

Hi,I was hoping someone could help before i get on the phone to o2. I recently upgraded my contract (November 2010) and have noticed that i am being charged for my monthly contract (£35/month) and my calls and messages (outside my allowances) and the...

poor service at o2 bolton

on 3rd jan i upgraded with the same tarriff as previous. got a bill today with £25 call charges which they have deducted from my bank. this will make me go overdrawn and its also cost me the £25. i phoned o2 online and they told me to contact the sho...

Why have prices doubled overnight?!?!

I have been keeping an eye on the Blackberry Torch and have recorded the price of the phone on various tariffs across different networks so I can work out my cheapest route. However on looking at o2's tariffs again tonight, the cost of the phone has ...

Iphone farce!

In August 2009, I purchased a 3G black Iphone on a two year contract. It recently developed problems - 3 hour battery life, overheating & signal drop out.I emailed O2 & was told to take it to Apple which I did & was told that the handset was "obsolet...

02 surprises;gold surprise-free texts or unlimited texts?WA?

WHAT A JOKE!!IVE BEEN WITH 02 FOR OVER 10 YEARS AND IM REALLY GETTIN ANNOYED!!!15 QUID TOP UP JUST TO GET FREE TEXTS OR UNLIMITED TEXTS WHEN YOU GET THEM ALREADY WITH YOUR TOP UP.LETS FACE IT,WITH TECHNOLOGY THESE DAYS SURELY THEY CAN FIGURE OUT YOU ...

huawei e1752cu dongle

Hi all got a question if anyone can help plz.ok today i brought a huawei e1752cu dongle i installed it fine got connected to the net used it 4 about 2 hours then pc rebooted showing me the blue screen of death,um i thought well it comes and goes so f...

HELP!!!!

Hiya can someone please help me if they can? How do you know if your phone is still under warranty? Also, my blackberry curve keeps crashing! I have to remove the battery AT LEAST once a day! does anyone know if this is a fault on them? It has been g...

EDGE - Are all 2g sites going to be :

I have read from vodafone eforum that ALL their 2g sites are being upgraded to EDGE:Quote and Link :"All our 2G sites are in the process of being upgraded to EDGE sites, but we don't have a specific timescale on when that will be completed, either fo...