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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4137 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 14093 Views
  • 89 replies
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O2 Open Membership Entitlement (Corporate)

Hello all. My company has a corporate account with O2 which allows it's employees 30% of all retail tariffs for the duration of a contract. I was thinking of maybe getting the Iphone 3G 8gb for free on the £45 per month tariff (minus 30%) then changi...

Anonymous by Not applicable
  • 2034 Views
  • 3 replies
  • 0 kudos

Credit limit on contract ??

Hi ive been a o2 customer for a while now an i was recieving great serivce from o2 until i went on holiday..Before i went to st lucia i made sure i called up o2 to activate " ROAMING" which was succesfully done, My problem is that when i called up o2...

Anonymous by Not applicable
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  • 4 replies
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Credit Card Charge From O2 - Not Mine!

Hi, I have a credit card transaction on my Mastercard bill for "O2UK LTD Prepay SLOUGH £30.00"This is not mine.My card company say I need a written statement of the details relating to this transaction from O2 which I must send to them.Can anyone tel...

Anonymous by Not applicable
  • 2633 Views
  • 8 replies
  • 0 kudos

Replacement Handsets - what a joke !

After having 3xW910i (original plus 2 replacements) and a W580i (replacement for the faylty w910i's) and all being faulty within 2weeks of receiving them (original W910i lasted 6 months)im begining to wonder what is going on. Is it a simple case of a...

Anonymous by Not applicable
  • 2798 Views
  • 12 replies
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trying to complain, still not had any reply

i'm in a dilema wether to stay with o2 any longer after 4years of being with them,i recently had two very high bills compared to my usual, as a result of not being contacted and offered an upgrade over the phone, which has happened every year,basical...

Anonymous by Not applicable
  • 2208 Views
  • 6 replies
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Fair Usage Policy

Can anyone explain to me why O2's fair usage policy is so low, 200mb, while Vodafone is 500mb. It would appear that of all the mobile providers O2 fair usage is set at the lowest. I think Orange is 250mb and 3's is 1gb.Anyone any ideas as to why this...

Anonymous by Not applicable
  • 2769 Views
  • 4 replies
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switching from vodafone

Hi,How long does it take to switch from vodafone to o2? I signed up last Thursday in an o2 shop on a business tariff but i'm still not switched over. And it is impossible to get through to anyone via the helpdesk phone number - the business help cuts...

Anonymous by Level 9: Fired up
  • 2878 Views
  • 6 replies
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O2 Select

Hi all,I have had to make a few calls to o2 customer services recently, when calling the standard C/S number, I was told that I am an O2 select customer and that I need to be transferred through to the O2 select C/S people.When I try to phone the dir...

Anonymous by Not applicable
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  • 12 replies
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Is LG KC910 (Renoir) coming to O2?

Hey guys and gals, any ideas if this beaut is coming to O2? I've had the Omnia for about a week but I'm not convinced anymore so I'm gonna send it back to the CPW cause its stopped Auto-rotating (and yes I've gone to the settings already and still no...

Anonymous by Not applicable
  • 2751 Views
  • 9 replies
  • 0 kudos

iphone

my boyfriend has decided he wants the iphone for christmas this year, My friend told me that last year you could buy them as a gift without signing up to the contract there and then, can you still do this? as i want to get him one...please someone he...

Anonymous by Not applicable
  • 2005 Views
  • 5 replies
  • 0 kudos