General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Where is my loyalty discount?

For at least the last 2 or 3 years O2 had been giving me a £5/month loyalty discount (I have been with them since BT Cellnet days) which continued after I got my iPhone in September 2008.Now, without any warning/notice/correspondence they have remove...

Carphonewarehouse Insurance scam

Hello all. I thought id better warn you of this one so you dont end up being duped by these ####! I took out a 2 year contract with CPW on O2. I was contacted 2 days later on my home phone by a company called E BELL UK LTD.They claimed they were a pa...

"All our systems are down..."....STILL????

My phone has been barred, even though I have paid (and have the transaction confirmation) yet whenever I get through to customer "service" (now only possibe for me via a landline) I get the same response:"All our systems are down, please call back to...

O2 Contract expired but still being charged hellllp please!!

I had a contract with o2 through phones for you, i am now on orange but o2 still charging me for a phone i do not use please even tho the contract has expired help...

Lost phone, dont want to miss out on my texts.

Hi allI posted a thread yesterday re. barred iphone texts after I lost my phone.Is there any way I can have 02 activate my number, so I can pick up any texts when I recieve my new phone, but still have my old simcard unuseable?Im quite worried as I d...

Bluebook not saving all texts

Since signing up to bluebook, Ive noticed its not saving all the texts I receive. It does save all the sent ones, but not received ones from certain numbers.I have not placed any restrictions on which numbers to save and which to ignore. Is it becaus...

picture message settings

i have a sony ericsson w580i and am having trouble getting settings for picture messaging every time i send active text to 2020 it sends me settings but i keep getting a screen telling me list of data accounts full delete unused accounts.what does th...

Do I need 2 update my SIM 2 a 3G card?

Hello Folks!I've just changed over to the £15 a month, unlimited text & internet,Pay & Go deal.My son says that coz my card is old,I should get a new one from O2 that is 3G,as it will be a lot faster to surf.Anyone got some experience with this?Note:...

Quite confused by the "unlocking" policy

I'm quite confused, and honestly disappointed by the policy of O2 on unlocking a Pay&Go phone. Here is the situation: I'm currently taking my 3rd Master's degree in the UK with about 10 months left on my studies. I'm going on a vacation for 4 weeks a...

Customer retention - why aren't they interested in me anymor

I called customer retentions department yesterday and explained that, as my current mobile telephone (O2 Ignito) has been extremely unreliable since I renewed my contract and due to changes in my employment, I would have to cancel my contract early a...