General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

£2000 bill for calls to Pakistan

Hello. My son lost my phone - or had it stolen. Anyway, the upshot is that someone has got hold of it and spent 30 hours of calls to Pakistan.The bill to me will be over £1500 and i just do not have that kind of money. Feel a bankruptcy coming on. Ne...

cheers o2 for sending me the wrong phone !!!

Why is it that when ordering a new phone the sales patter is sooo helpful, promises of prompt delivery, and that software is included, then the order arrives late, is completely the wrong phone, did`nt have any software with that one so will it be wi...

unfair upgrades

Hi,i have just come to the end of my 18 month contract with 02. I have been with the company as long as they have existed, and was a BT Genie customer prior to that. That makes a good 8 years of custom, I am on a 20.00 a month contract, but regularly...

Wonderful surprise - not!

Just checked out my o2 surprise after topping up yesterday.. wow... 20 anytime mins to o2 numbers... I will just add that to the 500 unused o2 numbers minutes I have remaining till it resets tomorrow.My scepticism about this promo has been well rewar...

EDGE Coverage

Hey O2 folk reading this, when do you plan on having an EDGE Coverage map out? It's missing in the majority of York which is fairly appalling considering the size of the city.

connecting an itouch to a 3g phone possible?

I was would like to buy an itouch but would also like to be able to connect to a 3g network when wifi spots are not available. I dont want to go for the iphone cos 16gb is a small fraction of my music libraryI came across a mention of a software call...

Christmas pressie bought from ebay - handset barred

HiI just bought an iphone from ebay but when I tried to activate it with 02 I was told that it is barred. How do I get it unbarred?Any advice welcome - Thanks!

C905 WiFi

Can anyone help??i've got a WiFi bolt-on, the handset connects to the WiFi at home and in the store, the green WiFi symbol shows on the handset - but everytime i try to connect to the internet it fails!! it says contact your operator for support!!cus...

O2 Open Membership Entitlement (Corporate)

Hello all. My company has a corporate account with O2 which allows it's employees 30% of all retail tariffs for the duration of a contract. I was thinking of maybe getting the Iphone 3G 8gb for free on the £45 per month tariff (minus 30%) then changi...

Credit limit on contract ??

Hi ive been a o2 customer for a while now an i was recieving great serivce from o2 until i went on holiday..Before i went to st lucia i made sure i called up o2 to activate " ROAMING" which was succesfully done, My problem is that when i called up o2...