General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Q&A session with England scrum half Ben Youngs

Hey guys, I just saw this update on the O2 Facebook page, which I thought some of you might be interested in: Got a question for England Rugby scrum half, Ben Youngs? He's taking over our Twitter account @O2 at 7pm for a Q+A.Find us on Twitter and se...

Resolved! O2 to O2 in the USA?

My son and I both have mobiles on O2pay-as-you-go. He is going on a trip to the USA and I want to be able to contact him on his mobile. Despite assurances from customer services that I can text or call him as normal, on his last visit nothing got thr...

my username email address is too long for some sites to register.

I am trying to register on a site that requires me to give my 02 username. As my 02 username is my email address it is too long to register! Help. What can I do?

Resolved! To retrieve a deleted email

Does anyone know how to retrieve an unread email I accidentally deleted? Thanks

Resolved! bombarded with Arabic/Urdu spam texts. How do I block them?

I have been bombarded with text messages from a number 32665 and the message appears to be in Arabic or Urdu and the message ends with the number36140. I do not appear to have any option to block this number on my Nokia C3. Any ideas on how to stop t...

samsung s5830

hello i have lost cd for this phone so bought one online, which i cant seem to get to work any ideas ? im a comp dunce

Share your feedback and win a Kindle Fire

Hi guys, In addition to the O2 Community, we also have a closed, invite only community called “Join In”. Members of this community share their feedback to help shape the future O2s products and services. In recent months, we’ve had some fantastic act...

Resolved! new phone, old contract how to get internet

hi wondering if anyone can help me..ive had alot of problems with my nokia, was given new sim etc still didnt solve the problem, so my mum gave me her unlocked phone, an HTC and i put my contract sim in and its working great!! :smileyhappy:. however ...

fast track upgrade

hi everyone. I'm new to the forum.just got a fast track upgrade.to a Samsung galaxy note 2. just have to say, what a good service, my new phone is brilliant! superb customer service,

Resolved! Samsung galaxy ace reception

Hi Just got my new contract phone and I've no phone reception. Network coverage says it should be excellent indoors and out at my address. What's gone wrong?