Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos


When I send a text the person who receives it does not receive it from my phone number but from a random number so they don’t know it’s from me. Why would that be?

Rebababoo by Level 1: Joiner
  • 1 replies
  • 0 kudos

NGTS [Next Generation Text Relay (service)]

Next Generation Text Relay (service) ( also referred to as, NGTR (NGTS)) is a service that helps members with hearing loss and/or speech impairment to make and receive calls. A relay assistant acts as an intermediary to convert speech to text and vic...

MI5 by Level 94: Supreme
  • 28 replies
  • 7 kudos

Roaming in eu after brexit

What is O2 policy on roaming charges now we have left the EU and it looks as though we will not have a deal? What will apply from Jan 2021?

Potus4388 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Always wondered...

Hey guys,I’ve always wondered, if o2 get contact from the police or other agency body requesting subscriber details for ‘illegal’ activity.Would they cut off the services to said user for breaching usage policy?

LW687 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Compare iPhones

Hello I’m comparing the iPhones 11, X and Xs (all like new) and wondering if anyone knows which has the better camera? Thanks in advance!

Davina by Level 1: Joiner
  • 1 replies
  • 0 kudos

FRAUD DEPARTMENT - Please help me!!!!!

Im in a major panic and do not seem to have made any progress with the fact that somebody fraudulantly used one of my bank accounts (up until this, the account had been opened but unused, not even taken the card off the original letter it came with) ...

Anonymous by Not applicable
  • 13 replies
  • 0 kudos

Can’t sync new phone ?

Just got 11max pro & trying to sync from iTunes but doesn’t want to any help would be good as o2 seems a shambles at the minute trying to get a hold of a living person

Sam4217 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Can I ask why “next day delivery” (if placing an order before midnight) isn’t happening? Placed an order last night - just had an email with an expected delivery date of the 20th!Now if it’s Covid related etc etc etc - fine, but update the “next day ...

Swampy by Level 1: Joiner
  • 3 replies
  • 0 kudos

New phone

I’m after a new phone (iPhone SE2020) what is the best deal for what I’m currently using

Pete81 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Unique Situation - O2 Absolutely NO customer service....!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am in a unique situation for which there does not seem to be any process for O2 to resolve!!! I got an O2 PAYG SIM about 15 years ago - it is the old LARGE SIM card with 'O2' logo on back. (1st generation?) I was using it to 'keep' my old contract ...