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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 43918 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 35827 Views
  • 45 replies
  • 6 kudos

Fraud - 2 Contracts worth 2k

Hello - hoping someone can assist, 2 contracts have been taken out in my name, worth 968 and 799 respectively. These are both fraudulent and have been reported to Action Fraud, but i need to speak to someone at o2, as they are the lender to get them ...

Tony523 by • Level 1: Joiner
  • 610 Views
  • 4 replies
  • 0 kudos

Change Your Passwords

Probably an opportune time.This is likely the biggest password leak ever: nearly 10 billion credentials exposed | Mashable

Bambino by • Level 86: Prestigious
  • 424 Views
  • 2 replies
  • 1 kudos

02 Scammers

Had a missed call from 01733 964659, after research I found these are scammers, apparently they don’t speak good English and are trying to get 02 customers to change their contract, the data they have is said to be old and stolen, however, they alrea...

DNM by • Level 1: Joiner
  • 594 Views
  • 3 replies
  • 1 kudos

Cellular coverage on watch

Hi I have an apple watch that I have had for almost a year and I STILL DO NOT HAVE CELLULAR COVERAGE. I have the great privilege of payi h for it and dispite emails, store visits, social media, calls - I am still receiving the error message of 108 on...

Sara16 by • Level 1: Joiner
  • 362 Views
  • 1 replies
  • 0 kudos

Cancelling isn’t easy!

Having cancelled my mobile 3 times, O2 still continue to charge me! Even talking to a human being doesn’t matter. Frustrating isn’t enough to describe this awful experience!!

Fedupman by • Level 1: Joiner
  • 230 Views
  • 1 replies
  • 0 kudos

Service and billing

I have had no network coverage for weeks. Finally spoke to a customer assistant who promised a reduction for the duration of the issues. Just received normal bill over the last few days. Feeling really frustrated with the customer service and the lev...

LouF by • Level 1: Joiner
  • 385 Views
  • 3 replies
  • 0 kudos

Contact Credit File Referrals

Hi, I am trying to resolve an issue on my credit file with O2 from 2020. The autoreply from Credit File Referrals suggests a response time in 3 days but it's not been 3 weeks. I urgently need this rectified as I am applying for a mortgage and have li...

matt18489 by • Level 1: Joiner
  • 321 Views
  • 1 replies
  • 0 kudos
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