General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

8822

This number has appeared and I have been billed £19.50 does anyone know what this is and how do I syopit

IMPOSSIBLE TO ACTUALLY CONTACT HELP

your website is a disaster. i just spent the last half hour navigating in circles because nowhere is there an actual way to just plain contact help.i am pretty sure the messages i am receiving that claim to be from )2 are scams, and i am trying to SP...

Scam Calls

I received an SMS message purporting to be from o2 giving me a 1 time access code, 2 seconds later a telephone call from the following number: 01254922645 also purporting to be from o2 and they said "my phone bill is now £40 cheaper and all I need to...

Communications Ombudsman

Anyone know roughly how long O2 take to respond to the Communications Ombudsman once they have sent their finding, and uphold the complaint against O2?

usage in Grenada

Hi travelling to Grenada in Caribbean later this year.Can I use my phone with current sim and do charges apply

Disappointed in O2 Luton

Hi all, So I went in and preordered 3 iPhone 15 pro maxes, and paid the £150 due. I had the text and popped in on release day. I was served by an advisor who was, to put it politely, clueless. The first phone was a switch up for a 14 pro max. The adv...

Complaint raised against new bill

Subject: Urgent Complaint: Unauthorized Charges on My O2 BillDear O2 Customer Service Team,I am writing to express my deep disappointment and frustration regarding the recent experience I've had with O2 services. I converted my Lyca network SIM to O2...

Has anybody else ever received a 'refurbished' phone from O2 that has arrived damaged?

I ordered a refurbished S22 a few months ago, and it arrived loose in a sealed courier bag basically battered. Can anybody shine a light on if it's normal for a refurbished phone to arrive without a box / padding or has been in this position before. ...

02 data coverage in Bath is useless

Data coverage in Bath is so bad I'm going to change provider

Why is Switch Up such as Mess

Time for me to have a good old whinge about Crapita Customer Service in Cape Town and Switchup.. So did a Switch up in April, and the old device plan was closed, did the same in August and the old plan was closed now o2 are chasing me yet again for p...