General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Phishing E-mails

Hi guys, We occasionally get a thread or two where a member has received a 'phishing email' (an email which appears to be from a reputable company but is actually a fraudster) I have decided to link to a great article talking about this from 'The Blu...

Resolved! Poor Customer service

Hello, I would like to start a new topic regarding o2's poor customer service. I have been having an ongoing issue regarding a faulty handset that is still under manufacturers warranty, (samsung galaxy s3) The problem developed at the start of Decemb...

My feelings about O2 reception

I have just joined the forum today as I was interested to see what other people think about O2's reception around the country. My own experience is that it's very variable even when I'm in a city when I think 'surely I must get a signal here.'At leas...

02mobile promotional lottery organised by telefónica o2 uk

I received SMS on my mobile tells me that i won 2,000,000 Pounds and ask me to contact Dr. Mat. West email drmatwest@o2.co.ukhe emailed me as followsCongratulations on being one of our winners in the new 02mobile promotional lottery organised by tele...

Resolved! 3G coverage in Northern Ireland

Why is 3G in Ballymena so temperamental. I was on live chat with O2 at the middle of November regarding this and they said it was down due to bad weather. Yet other operators were grand (wife is with vodafone) now in January the signal is really touc...

Do Not Purchase on O2.co.uk

I just purchased a new phone on o2.co.uk and immediately got an email saying that the purchase was cancelled. There was no reason given for this. I was about to start a new purchase when I realised that I had been charged £139.99 for the purchase tha...

Experts ??

O2 Tweet I thought they meant us

Resolved! Faulse charges to account.

O2 decided to bill me for sending picture messages to emails which I have not done, when I rang and complained all I got was the usual script "Take your handset into the store for them to check the settings".Does anybody know what I can about this co...

Resolved! strange messages left on my phone

on 30/8/2013 09:36 pm I got the following message:"Welcome to Israel. While away you can top-up just like at home by calling 4444 " I have never been to isa=rael in my life!! Then on same day though later at 09:53 pm I got:"Thank you for travelling w...

Cant access MY o2

Is anyone else having trouble accessing their my o2 I just get a message Oops something gone wrong