General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! International Roaming stopped working

Hi,I have been abroad in Australia but my international roaming has suddenly stopped working after over a week. It has previously been working very well. I've double checked my account and all seems to be in order. Can someone advise?Thanks

Carphone Warehouse Affiliate Masquerading as O2 - Upgrades

Has anyone else been getting calls from this number? 0203 740 6801. They keep 'phoning and today I had the misfortune of picking up the call. I didn't catch the name of the company (deliberate, I'm sure) but they said they were to do with Carphone wa...

O2 rip you off

In December I upgraded my phone,I rang customer services and requested an unlock code for my old phone so my wife could use it as it was a smartphone.I spoke with a foreign lady,I assume their call centre is abroad,and she assured me she'd sort it,it...

Automated voice system

Currently on hold with O2 feeling quite bemused, the automated service has just asked me for the answer to my security question, however after saying my mothers maiden name and my pets name it told me I was wonrg and put me through to an advisor... I...

18+ Block

I am trying to set up my phone to access a premium rate service and keep getting the 18+ blocking message. ####, I'm THIRTY!!!!????I do not have a credit card (bad credit), and don't see why i should have to take time out of my day and spend petrol m...

sim swap

i got a sim swap yesterday morning and told them i have an iphone 5 instead of blackberry now so it was updated on the system i can make and recieve calls recieve texts but not send any and my internet says could not activate mobile data network i ha...

Time to change password ?

http://www.bbc.co.uk/news/technology-36764548 just a heads up perhaps now is a good time to change o2 account password .

Resolved! Feedback

Hello It seems almost impossible to write to O2 to provide feedback so I presume o2 monitor these forums. This is not a complaint. I've been very happy with O2 but wanted to provide some feedback. You should provide greater flexibility for customers ...

Resolved! Viewing Current and Past Bills

It has just taken me 15 minutes to find details of my current bill. This is also where past bills are if I had been looking for them. This is extremely annoying - why not a direct link from MyO2 home page? Finding where to put this complaint was a si...

Cut off because o2 would not claim my payments

Recently I have changed banks and cancelled my direct debit with o2 from that account. I paid my last phone bill from my new account at least two weeks before the bill dhe date. For some reason the payment reappeared in my account and after speaking ...