General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

# O2 customer care - no resolution after 12 days of complaint

I have been an o2 customer since 2010 - and have complained about the way my Insurance claim was handled by O2 customer service / O2 insurance ( which is incidentally with Brighthouse ??) Been waiting for 12 days now. Has any one else had any resolut...

The Community Through Newly~Opened Eyes

In more serious and thoughtful reflections lying here in hospital for six months and things hopefully starting to happen in earnest, my own thoughts lingered on a situation I found myself in six months ago and several times much more recently. I was ...

Upgrade

My question is what does the phrase upgrade actually mean ?

Does o2 even care about the loyalty of their customers?

So,I've been with o2 for a good 12 years, with various makes and models of handset.For much of the time I have spent around £45-£50 p/m on my contract.With the newer generation of handsets, the 4G capabilities and an ever growing amount of data requi...

Aerial Direct

Why do 02 continue to do business with Aerial Direct? They 'took over' the management of some of my connections without my agreement or any confirmation in writing. I am cancelling and moving all my connections to EE who are offering a much better de...

o2 answer machine on customer service is infuriating

o2 answer machine on customer service is f...infuriating and it makes me think about swiching network

Failed credit check

Don't know if this is the correct place to post but I'll try anyways. I tried moving from payg to o2 sim only contract recently. Everything agreed and setting up direct debit to find it has been declined by Equifax. Strange as my credit score is exce...

Long but HORRIFIC experience with o2. Sever anxiety sufferer

Firstly I want to say I suffer from anxiety and depression and my primary form of communication is via text. It is my level of comfort. My old phone screen broke so texting on that is a nightmare. I bought a second hand phone from eBay locked to o2Fo...

Awful Upgrade Experience and Beyond

Hello, I toyed with the idea of sending this 'feedback' as a "complaint" but decided in the end that ultimately O2 hadn't contravened any of their terms or conditions of the agreement I hold with them; the issue I have is with their process and proce...

Simultaneous Data and Voice

Hello, I was getting a little frustrated that since moving from Three to O2, I was no longer able to access data (WhatsApp, Waze / Google Maps etc) while speaking on the phone. It seems that the data symbol would disappear once making a call and ther...