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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
  • 6 kudos

Resolved! lost sim

Lost my sim whilst on holiday abroad and called O2 on the recommended number and was advised systems were down and they would cancel the line and send a new one .One week later am back from holiday still no sim called O2 again and was advised systems...

Anonymous by Not applicable
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  • 7 replies
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Appalling service in shops

I have to say that I am extremely disappointed with O2. I have been a customer for 10 years staying faithful for all that time. 2 years ago when I was due an upgrade I was not impressed at all with the service in your shops. I went into Exeter to be ...

Anonymous by Not applicable
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  • 3 replies
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Resolved! ordered

i ordered a htc one m9 pay monthly i had a confirmation order which said it will be here between 8am amd 8pm today. well i rang them up to double check and apparently it isnt even dispashed and that they still havent decided if they will accept or no...

Anonymous by Not applicable
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Bring charged for texts on a PAYG phone!

I have an iPhone 4s and usually I pay £10 to top up the PAYG which then gives me 300 texts. Once I've used this allowance it starts to charge me. However Saturday I topped up and it's charging me per text, £7 gone in two days! Mobile data is off, 3G ...

Anonymous by Not applicable
  • 3023 Views
  • 7 replies
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outrageous business number to pay monthly

I am trying to transfer my business number to a personal pay monthly account te companyI worked for have given me a PAC number. so all loverly. Until after waiting 40mins they say they can not do it on a pac number because the number is miving within...

Anonymous by Not applicable
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  • 11 replies
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Upgrade nightmare - totally fed up

Just want to share this......I upgraded to an Iphone 6 plus and paid £9 to have it delivered before 10.30 on Saturday. At 10.05am I chcked the UKMail website which said it was delivered at 10:03 which a bit strange as nobody had knocked at the door a...

Anonymous by Not applicable
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  • 12 replies
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Resolved! How are you supposed to contact o2. have to just be the I am leaving o2, nothing else works

Never got message telling me my data limit is used, never even got close in past to using it all! Can't add data bolt on via O2 App "This informational is not avialable...." Live chat not available. Can't add data bolt on via website "it looks like s...

Anonymous by Not applicable
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What's O2 like? Well...

We offer you a cracking deal, folks:https://www.o2.co.uk/shop The only thing is... https://www.o2.co.uk/shop/phones/moto/g-4g Join O2. Reliable. Trustworthy. Never misleading.

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Over billed - Contacted Cust.Service for 21 times

Folks, This is my latest experinece with O2, I'm highly regret to be O2 Customer. Their service SUCKS.. DON'T GO FOR THEM AGAIN & DON'T EVER SUGGEST O2 My message to O2 team after *bleep* off by conatcting cust.care agents:===========================...

Anonymous by Not applicable
  • 2532 Views
  • 3 replies
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Trying to sign in

Never had so much hassle signing into my o2 account! Changed password & confirmed then tried to use repeatedly & says it isn't recognised! Yet I can see my account details. When I try to view the bill I need to sign on again & my details are not reco...

Anonymous by Not applicable
  • 2656 Views
  • 5 replies
  • 0 kudos