General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Resolved! O2 Travel

Though I have always preferred the o2 network to the rest I'm becoming very close to changing myself and my family over to another.after trying to get rid of o2 Travel for the past 3 years now once again today they have insisted that they have remove...

O2 The Company that just defrauds people

Sir/MamI am currently fuming with rage over your treatment of me and the product I purchased believing it to suit my requirements based on a lengthy conversation in your chesterfield shop with one of your advisors.Around the beginning of December I w...

Resolved! How to listen to fm radio on my micosoft lumia 550?

HiI been trying to listen to fm radio on my Microsoft Lumia 550.I brought the phone last year April, and was able to listen to fm radio. I haven't use the fm radio since last year, and completely forgot how I use to get access to the fm radio.I assum...

Why did I get an SMS?

I set my account not to receive any details about ANYTHING, yet I just got an SMS about O2 priority.I DON'T want to receive what I consider to be spam messages, so why did I get this message?

Poor live chat re contract experience

Hi I'm not usually one to make complaints, but my experience tonight while trying to upgrade through live chat was one of the most shocking I've ever had with o2.Now to start let me make it clear I have used live chat on many occasions, and have alwa...

Resolved! Community.o2.co.uk

My telephone samsung galaxy s6 .Hes puting donw and not work.What can you doit?

Resolved! Wi-Fi calling

I have just signed up to O2 and I'm very annoyed and disappointed that you don't support Wi-Fi calling.Are there plans to introduce it anytime soon? If not I will be leaving O2 at the earliest opportunity.EE and Vodafone both support Wi-Fi calling.

Resolved! how do i unsubscribe to this website ?

Would you stop phoning me !! I don't see the point. I just ignore your calls when i did answer all i got was a automated reponse saying who called and what time your offices are open ,I'm i suppose to give you a ring ?(0161 277 6652 / 0161 277 6645) ...

Resolved! o2 charging me the wrong data tariff abroad

Hi I am currently travelling through Asia and I'm basing myself out of Zhuhai, Southern China. I'm from the UK and on my tariff data is not too expensive in China (£4.99 a day for all data, calls, messages etc) however since arriving back yesterday m...

Live Chat impressive today

A great big thank you today to Vicki and Alvina who sorted out my issues today, Vicki on pay monthly and Alvina on P&G for sorting out the replacement sim cards received today. Took a month to receive the sims as they had to be forwarded on from my s...