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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 30 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 101 replies
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Resolved! Obtain Call History logs from old contract

I understanding may be long shot but thought asking if anyone can help...few years ago I have pay monthly contract with o2 which has been terminated back in Aug 14. I wondering if I still able to obtain copy of phone bill with detail of call logs for...

Anonymous by Not applicable
  • 12 replies
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O2 Credit Referrals...

I was refused an O2 contract due to failing the O2 credit check. I have an excellent credit history so after buying and checking my Equifax report and finding it has a high score raised the matter with O2 credit referrals (email only service). After ...

Anonymous by Not applicable
  • 117 replies
  • 0 kudos

Overall Customer Service

I have recently been having issues regarding DATA on my handset. At first when I started looking at how to contact someone who could assist me, my first attempt was to try an online chat................wow this was painstakingly slow and I could not ...

Anonymous by Not applicable
  • 20 replies
  • 0 kudos

Resolved! O2 Insurance

Been paying for insurance for over 2 years now for my iPhone and never made a claim since taking it out. Just recently I dropped my phone and it caused a fair amount of damage so I decided to phone up and make a claim. First off I was told that my ph...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

[Test the Tech] Huawei Pocket Hotspot Plus

As many of you know, I sometimes receive a letter. Now, letters are these things before emails and I received such a letter from a Mr Fen-Sing from South Wales. It read as follows:Dear Doink,My children keep complaining at me that the trains to the b...

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Daddydoink by Level 15: Gaining a Reputation
  • 4 replies
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Resolved! Poor signal

I have been with o2 for a few months now and have never received a decent signal in work or in my home , I don't receive calls and when someone texts me I receive it hours later , 02 are saying I need a new sim card but I don't see how a sim card aff...

Anonymous by Not applicable
  • 8 replies
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Honor 7

Hi guys, bit of a basic question but im in need of some clarification. I'm wanting to buy the UK version of the honor 7 direct from huawei. Quite simply- will it work on the o2 networkwith 4G? My understanding is that o2 use the 800mhz frequency band...

Anonymous by Not applicable
  • 12 replies
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Well done Sammy

Watching the parade of the athletes, and clearly Samsung has had enough of iPhones being the visible "selfie presence"Nearly every athlete has a brand new (still got sticker on back) S7 or Note7 taking pics.Now that's marketing.

viridis by Level 56: Guvnor
  • 4 replies
  • 0 kudos