General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Copy of texts

Hi can my mum get a copy of a text conversation from her phone from o2? I think the messages were exchanged in 2018, and she needs them for a court case.Thanks!

Age verification

I need to do age verification but don't have a credit card. How else can this be proven while shops are closed? Thank you

Data

Hi does anyone think O2 should give data to retired people to keep in touch with families while in isolation?

Transferring from PAYG to monthy

Does anyone know what happens if you have a balance on PAYG & then you change to pay monthy but keep your number?

Swapping contract

Evening, I am looking to change providers from Vodafone to yourself as not satisfied with the customer service however I still have a year left on my contract and would cost £374.95 to cancel, what could you offer to switch? I am happy to recycle my ...

Private messages but no privileges

So I logged in for the first time for 3 years today, to ask a question. I see that I have a notification of one private message. So I click on it and am told I do not have 'sufficient privileges' to perform that action! WTF? If I do not have access t...

Traded a phone in

I traded a phone in on the 14/3/2020 and said payment would be in my account7- 14 days later still nothing can anyone advice as I can’t get through to anyone to speak to them about it

hi am Angie, how much does it cost for landline and broadband with 02

I am moving home soon ,the home i am moving into has 02 installed, but no landline,I would need broadband and a landline,how much would this cost please.

New SIM - need to unblock phone

I have got a new Vodafone SIM for my son to use in my husband’s old phone (O2). It won’t work in the phone so I’m guessing we need to get the phone unblocked. I can’t get through to o2 (obviously, because nobody can!) - is there any other work around...

Renewal dates

I have recently topped up £20 wanting to start a new tarif and it is making me wait till the 11th of April when I need it to start immediately what can I do ?