Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 30 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 99 replies
  • 0 kudos

sim swap

i got a sim swap yesterday morning and told them i have an iphone 5 instead of blackberry now so it was updated on the system i can make and recieve calls recieve texts but not send any and my internet says could not activate mobile data network i ha...

Anonymous by Not applicable
  • 9 replies
  • 0 kudos

Resolved! Feedback

Hello It seems almost impossible to write to O2 to provide feedback so I presume o2 monitor these forums. This is not a complaint. I've been very happy with O2 but wanted to provide some feedback. You should provide greater flexibility for customers ...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Data roaming in Europe

Why did o2 staff ask an 18yo girl travelling in Europe to put her phone in airplane mode in the middle of a support call? Had they had enough?

Anonymous by Not applicable
  • 7 replies
  • 0 kudos

Resolved! Viewing Current and Past Bills

It has just taken me 15 minutes to find details of my current bill. This is also where past bills are if I had been looking for them. This is extremely annoying - why not a direct link from MyO2 home page? Finding where to put this complaint was a si...

Cut off because o2 would not claim my payments

Recently I have changed banks and cancelled my direct debit with o2 from that account. I paid my last phone bill from my new account at least two weeks before the bill dhe date. For some reason the payment reappeared in my account and after speaking ...

Bethp by Level 1: Joiner
  • 2 replies
  • 0 kudos

Roaming & TRAVEL service

I have been a customer of O2 for many years and overall I'm pretty satisfied however I'd like to complain-provide feedback for the roaming service and the TRAVEL option. Both the threshold of 100MB and the speed over this threshold are insufficient/i...

Anonymous by Not applicable
  • 14 replies
  • 0 kudos

Resolved! i still received payment reminder notice even though I cancelled and return before cooling off.

hi all I hope O2 take notice. I was offer a deal by O2, says it was a free phone + pay & go. I agreed and when i got the confirmation email, it was a 24 months contract. I call o2 straight away to cancel, done. the phone still schedule to delier to m...

Anonymous by Not applicable
  • 10 replies
  • 0 kudos

02 Liverpool down and all customers are oblivious

As an 02 customer I have had previous issues re internet and attempting to top-up however now I am currently dealing with no internet in the central liverpool area, which is a city centre and having been informed by 02 staff that it is a mast "upgrad...

Anonymous by Not applicable
  • 17 replies
  • 0 kudos