Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
I have deleted some text(SMS) messages and need to recover them. I have an Apple iPhone 5S have tried the ways described by Apple but it requires a phone reset and I don't want to lose all the stuff on my phone. Can anyone assist - or know of a way t...
Its black friday and seems like the network didnt do any effort to offer some sim deals. 20gb for 20£ has been introduced for months no deal at all..Other companies offering a better value.. On three 100gb 20£. Ee 25gb ..Its disappointing when you se...
Is the live chat currently down been trying for an hour?
Why is it that O2 live chat is always unavailable. Been trying to get through for the last week with no joy!!!! Very bad service tbh
So i finally got my S9+ on Saturday, but it was locked to o2. There was a bit of faff trying to get the SIM registered on Sunday/Monday but yesterday at 1036 I asked customer services (by phone) to unlock the phone. I was on the phone for less than 3...
I visited an o2 shop in Manchester to upgrade my daughters phone and I couldn’t have been happier with the service. A young lad named Daniel, who said he was there temporary as he works at another store and was in training, helped me and my daughter ...
From the latest official financial results pdf https://www.telefonica.com/documents/162467/142176244/rdos18t3-eng.pdf/ab01dfa7-271a-61b4-efd6-26a8fc09965fA 58% increase on last year !
so 4 months ago i purchased my very first IPhone 6 on contract & i absolutely love the fone so last week it slipped out my hands & i cracked the screen this was on the thursday so i called o2 customer service who said the insurance line closed at 7:0...
See ofcom post here https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/mobile-bill-limitsAll new contracts since 1/10/2018
just out of interest, how many community memebrs doe so2 have?
