General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Trying to port old number across

Hi, I'm here as a last resort. Trying to port my old number across from EE for over a week now, having recently joined O2 on a pay monthly SIM. I received my PAC code, and I tried using the form on My O2 website. I got an email back from them, saying...

Billing address

I have for 2 days now been trying to purchase some accessories, I try to pay and it cancels my orders something to do with my billing address which is the one i have always used it’s same as my credit cardI try PayPal and Apple Pay nothing works I ,h...

DVLA Text Scam

Received the following from +44 7956 461931 today:DVLA: We have recalculated your vehicle tax, you are owed £73.79 due to overpayment. The message then contains a web link to follow so that the "refund" can be processed.Number blocked and reported to...

02 selling my number on

Do 02 sell your mobile phone number on?

Switching from 02

I would like to switch from 02 but to keep my same number I have texted 65075 with the word ‘PAC’ and PAC with my birthday (DDMMYY) and (DDMMYYYY). They keep sending me messages telling me they do not understand the request and when I try to call 202...

Claim my headphones

Hi I have purchased a Sony xperia but unsure how to claim my headphones. Can anyone help please.

Terrible service in 02 shop

I have just had a horrible experience in a 02 shop and received really bad service. It involved the shop manager...How do I complain?

Reporting a Very Dangerous Scam!

SCAM BE AWARE -> This number 01204918013. Called my mother claiming to be O2 they said they would "Send her a code to confirm it was them" They used her email to try to Reset her password and so O2 automatically sent her a code to her phone to change...

New Voicemail voice over

Think O2 need a decent voice over on everything, like the one where you call customer services. The new one on Voicemail when you call 901 sounds so slow, like she needs winding up! I prefer how it used to be but at least it's not as bad as that terr...

Cancelling Disney Plus

I’ve been trying to get in touch with O2 for a few weeks through the My O2 app but haven’t managed to get in touch with a realPerson yet!! There is no information about how to cancel my Disney+ subscription. Can anyone help please?Or maybe a member o...