Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
So i finally got my S9+ on Saturday, but it was locked to o2. There was a bit of faff trying to get the SIM registered on Sunday/Monday but yesterday at 1036 I asked customer services (by phone) to unlock the phone. I was on the phone for less than 3...
I visited an o2 shop in Manchester to upgrade my daughters phone and I couldn’t have been happier with the service. A young lad named Daniel, who said he was there temporary as he works at another store and was in training, helped me and my daughter ...
From the latest official financial results pdf https://www.telefonica.com/documents/162467/142176244/rdos18t3-eng.pdf/ab01dfa7-271a-61b4-efd6-26a8fc09965fA 58% increase on last year !
so 4 months ago i purchased my very first IPhone 6 on contract & i absolutely love the fone so last week it slipped out my hands & i cracked the screen this was on the thursday so i called o2 customer service who said the insurance line closed at 7:0...
See ofcom post here https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/mobile-bill-limitsAll new contracts since 1/10/2018
just out of interest, how many community memebrs doe so2 have?
Has anyone else lost their delete post button?
what is the point of live chat when the muppets can't even do basic tasks of customer services, waste of bleeding time they are!
I just wanted to flag this suspected fraud which happened to me last week: I am an O2 customer and this week was contacted by O2 to say that my phone and contract were being upgraded even though I had not requested this. An unordered brand new iPhone...
Hi everyone,O2 always welcomes customer feedback on its products and services, as we want to know what aspects are going well and also what you think could be improved and how. There's a lot of feedback on Customer Service here on the community that ...
