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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 38312 Views
  • 45 replies
  • 6 kudos

When will O2 introduce a tarrif for international travel beyond those limited destinations?

Why is there no sensible option for international roaming when travelling to Egypt from the UK?O2 offers a £120 data abroad bolton on which is a joke and offers only 200mb Please may you try to be more competitive with other companies such as vodafon...

Roamer by Level 1: Joiner
  • 747 Views
  • 1 replies
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Phone call claiming to be o2 and asking for id code on text I received whilst on the call.

I received a phone call from someone telling me that due to me paying my bills on time o2 would reward me with a 40% discount. They said that I would receive two text messages as we were talking and hey ho two messages arrived from o2, one with a cod...

Mutchy by Level 1: Joiner
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  • 3 replies
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Loyalty discount. Text to 21500 not working

When texting loyalty to 21500 you get the response: Thanks for your text. We just need a few more details and then you're good to go. Please can you send us the keyword LOYALTY, your existing phone number and all additional Pay Monthly Phone numbers ...

viridis by Level 56: Guvnor
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  • 2 replies
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02 Hacked?

O2 Security. Every month I get fake messages from a hoax O2 number asking me to 'press here' to make a payment. They know my monthly amount and the date I pay. This week I missed a monthly payment to O2 and my phone was suspended for a day. That very...

iPhone 11 pro

Best pay monthly offer. I’m due a renewal. Iv been with o2 for 30years and what Iv seen available u can’t compete with others. Your 11 pro deals are around £10 dearer and over 3 years and not 2

TRIG by Level 1: Joiner
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  • 1 replies
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Calling Emergency 911 from Android fails if Teams installed

An odd one, but worth making a note, if all you have is an Android mobile to help you out of a tricky spot:Google advises Android users to be careful of Microsoft Teams if they want to call 911https://www.theregister.com/2021/12/09/android_911_teams/...

pgn by Level 78: King of Kings
  • 764 Views
  • 1 replies
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ABSOLUTELY FUMING

I need to order two phone online, through the shop, I needed two. But you have to place orders separately.My first order went as planned up to the point where I needed to supply a different delivery address. The option was below a confirmation button...

elwyn by Level 1: Joiner
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  • 1 replies
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Out of stock

Why on earth are O2 taking orders online for items they will not fulfill. My order is stuck in limbo while the "sales" team apparantly have stock, but heaven forbid they release that stock for orders that have already being placed. I was given the op...

DW1981 by Level 1: Joiner
  • 701 Views
  • 1 replies
  • 0 kudos