General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

No cell site coverage in Dorset DT2

Since poor planning before 10th August 2021 when O2 took down a cell site covering DT2 in Dorset, 02 have not at date of 25th October 2021 replaced or provided any information, despite multiple calls to them, on when the new cell site will be operati...

Network issues

I have been having really bad internet access and phone calls are next to useless due to their being network issues for a few months now, the latest update I got from O2 is it may not be fixed until 26th November- when I queried whether it would mean...

Volt

Do all the mobile phones in my house have to be registered in my name to get the double data on volt?Thanks

Reporting Poor Mobile Data Connection

Hello,I would like to report poor mobile data connection on train between Waterloo and Surbiton, more specifically Vauxhall and Berryland, where signal has dropped to just 3G (H or H+) making it almost unusable. And it is only 4G in Surbiton. I was w...

Scam calls to Tunisia

Well that was interesting... On looking at my latest bill in MyO2 I got a nasty shock, seeing a whole string of outbound calls to a range of different but similar-looking numbers in Tunisia: about two every night, at variable times, for variable leng...

Scam Calls - Ofcom Acts, kinda..

This is good news - but needs uptake from both terrestrial/landline and mobile operators:https://www.bbc.co.uk/news/business-59032795

Upgrade from S10

What would be the next handset after the Samsung Galaxy S10? Previously had the S5 etc upto S10. Thank you

Hold music

What’s the name of the hold music on o2 customer service now it’s changed

Totally unbelievable 🤬

I purchased a new zfold and watch to go with it on contract . I was told I had to pre order so I did I waited several weeks on it coming that was fine . I asked to purchase insurance as I did on every phone with o2 for past 15years o2 told me I have ...

NO SIGNAL

My son has an Apple 12 and he never has a signal. We got the phone to keep checks on him coming and going from high school but this area seems to be a dead zone for O2 (SK9), even though they say the signal should be fine. We have swapped the sim and...