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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3502 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 12137 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 12774 Views
  • 86 replies
  • 0 kudos

Please call me immediately!

Date: 9 August 2017Good morning,You have shut down your email support service and after 15 minutes no advisor is available so this appears to be the only way I can communicate with you given that you have cut me off.My name is Liam Gardner. You cut o...

Anonymous by Not applicable
  • 1253 Views
  • 13 replies
  • 0 kudos

Email address at bottom of billing email

Don't waste your time sending an email to the link at the bottom of your billing email from O2 email - it doesn't work. Here's the helpful reply I got: "Hello, Thanks for your email, but we have now shut down our email support service." So WTF are th...

Anonymous by Not applicable
  • 719 Views
  • 2 replies
  • 0 kudos

Re: Problems with my insurance.

Hi,I cannot believe how poor O2 Insure has been regarding my situation.My son's iPhone 6 was smashed and not working. Fully insured and we are 18months into his contract so we contact O2 Insure and they advise to follow the proces return the phone fo...

Anonymous by Not applicable
  • 776 Views
  • 3 replies
  • 0 kudos

Useless search on this website

The search on this website is useless, I typed "Sony Xperia XA1 not using wifi" and it searched for "Sony Peria xx not using wife" Seriously, what is the point of a website for phone help that won't search for what you type in?

Anonymous by Not applicable
  • 1263 Views
  • 16 replies
  • 0 kudos

Resolved! IPhone 6 WiFi Calling

I noticed that Apple said that WiFi calling in the UK would be supported by EE. Anyone know if that is an exclusive deal, or can we expect O2 to offer the same in due course? Given the appalling reception for O2 I get in our house this would be a gre...

Anonymous by Not applicable
  • 51982 Views
  • 143 replies
  • 0 kudos

Samsung s7

I want a samsung s7 with unlimited calls and text and 2g data for £34 a month and nothing up front for the phone?

Anonymous by Not applicable
  • 1306 Views
  • 29 replies
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Web Shop - Utterly Furious...

Here's what happened so far... 1. I wanted to get the new Garmin exercise watch and 02 were the only place in my town that I could click and collect the same day. I ordered the item, went in store and there was a 'problem' with my order. 2. The chap ...

Anonymous by Not applicable
  • 895 Views
  • 5 replies
  • 0 kudos

Bolt-on went on the wrong iPhone - feeling conned by O2

Is this legal? My BT line died so I used the O2 iPhone App to purchase a £30 data Bolt-on. Unfortunately I have my wife’s mobile phone in the same account as mine and I accidentally bought it for her device (an iPhone 5SE) instead of mine (an iPhone ...

Anonymous by Not applicable
  • 931 Views
  • 3 replies
  • 0 kudos

**status** permantly failed

I am unable to message certian numbers as all I get through is" **STATUS** permanently failed..."How do I fix this?What does this mean? Never happend beforeI have turned my phone off and on again but not helping

Anonymous by Not applicable
  • 873 Views
  • 4 replies
  • 0 kudos

NHS Discount

Hello, im wondering how i get ny NHS discount on my phone? Would you be able to help me please?Thank you Nicola

Anonymous by Not applicable
  • 88709 Views
  • 33 replies
  • 0 kudos