General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Urgent: Immediate Resolution Needed for Phone Mast Issue and Contract Cancellation

Hi, I'm the account holder for the phone number: *removed personal information* I am writing to express my utmost concern regarding a critical issue that has persisted for the past 7 to 8 days. It is with great disappointment and frustration that I b...

Upgrade

Hi I'm interested in upgrading to new Sony x 1 with the headphones, but unfortunately 5g is not available in my area with 02 and the signal is not the best. I can also get it cheaper if I switch to ee. And signal is better too.Looking for abit of adv...

No Galaxy Airbuds Text..

I upgraded my phone 6 weeks ago and still no text for my galaxy airbuds as advised I would receive instore

Scammers are at it again - 02045996817

SCAMMERS ARE PRETENDING TO BE FROM O2 - 02045996817 If you're not sure if a call is legitimate, take a name or reference and say you'll call the company back. Get the right contact number from your paperwork or the official website & check the websit...

Virgin migration

First I'm told it's seamless, but I now have zero signal. Them I'm told multiple customers have the same problem so Switch it off and on again, but I still have no signal. We will send you a test text...yeah, try it, I HAVE NO SIGNAL. Ah you need a n...

Waiting order 5 days now

Hope you can help , i have an order from last Thursday that still hasn’t been dispatched, i have talked to the chat bot he says go on app, i have downloaded app but it wont let me log in , when i log in on web it says order needs 48Hrs , it said that...

Regretting that i have purchased contract with O2.

Really frustrating that I haven't received my sim yet after waiting for three days when it is advertised as 1 day delivey with 1sT cLaSs RoYAl MaIl. Spoke with sales team yesterday and was told i will receiving by end of the today and received nothin...

Dismal Service as Usual

I used to work at Virgin Media Mobile in Stratford and to be honest, it's no surprise to see that nothing has improved operations-wise. I was automatically switched to O2 two days ago, and to my surprise, I hadn't recieved any new sim card in the pos...

Scam

What’s app giving me my sons new phone number asking me to text him on the new number.not my son, what is going on

4G

I have the 4G symbol displayed, but very often are unable to connect to the Internet whilst moving around Crawley town and surrounding area