Solved: aerial-02 - Page 5

Anonymous · ‎29-03-2016

i have a nokia fone. aerial keep saying that if i wish to change systems i have to pay for the year i owe on my contract, but i am not on a contract. i bought my fone in a shop nothing to do with aerial or 02 apart from the fact that we put the sim card in my new nokia (that was) and carried on as normal. i now want to change to an apple i fone 5s but am unwilling to pay a year to aerial/02 for a contract that i have never seen nor ever agreed to. what do i do please??????

MI5 · ‎07-04-2016

Then the words used should be more specific and accurately describe who they are.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Beenherebefore · ‎07-04-2016

"I am phoning from O2 Customer Services/O2 Customer Retentions" should adequately cover the legitimacy.

"My life is a facsimile of a sham"

MI5 · ‎07-04-2016

Exactly that. The words "on behalf of" immediately sets you on the back foot.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-04-2016

I thought retentions were just inbound calls? Maybe not.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎07-04-2016

@jonsie wrote:
I thought retentions were just inbound calls? Maybe not.

Who knows... but @Anonymous spoke about himself and colleagues..

Veritas Numquam Perit