aerial-02

[Anonymous]

i have a nokia fone.   aerial keep saying that if i wish to change systems i have to pay for the year i owe on my contract, but i am not on a contract.   i bought my fone in a shop nothing to do with aerial or 02 apart from the fact that we put the sim card in my new nokia (that was) and carried on as normal.   i now want to change to an apple i fone 5s but am unwilling to pay a year to aerial/02 for a contract that i have never seen nor ever agreed to.    what do i do please??????

[adamtemp64]

Here we go again another obvious case of misselling by aerial (a trusted partner?)

[Anonymous]

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@adamtemp64 wrote:

Here we go again another obvious case of misselling by aerial (a trusted partner?)

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*cough* trusted... isn't the word I would use... profanity filter would die from the words I'd use, and the trouble it causes me in Retentions calls...

[adamtemp64]

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@Anonymous wrote:

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@adamtemp64 wrote:

Here we go again another obvious case of misselling by aerial (a trusted partner?)

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*cough* trusted... isn't the word I would use... profanity filter would die from the words I'd use, and the trouble it causes me in Retentions calls...

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I know we had dealings directly, soon got back to o2 business direct in the end

[Anonymous]

if i have a contract, where is it and why wont they send me a copy?

[Anonymous]

and how come i dont know i have a contract???

[MI5]

You must have so you need to fall CS as I said above. No one here can help as we can't see your account.

[jonsie]

If you are a business customer you have a contract and it's 99% certain that the contract is with Aerial, otherwise they would not be contacting you. You don't have the same consumer rights and most probably you will need to pay what they ask. Maybe @Toby can help.....

[Bambino]

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@Anonymous wrote:

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@adamtemp64 wrote:

Here we go again another obvious case of misselling by aerial (a trusted partner?)

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*cough* trusted... isn't the word I would use... profanity filter would die from the words I'd use, and the trouble it causes me in Retentions calls...

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@Anonymous If even O2 staff despair of this unscrupulous company, the question needs to be asked. Why does O2 partner with them? Don't these problems filter through to management?

[MI5]

Points make prizes!

[Daddydoink]

I was lucky with my O2 Business account and got in with O2 direct - however both Capita and Spring are now calling on behalf of O2.  I rather wish that O2 would keep it with them and give me the better deal...