aerial-02

[Anonymous]

i have a nokia fone.   aerial keep saying that if i wish to change systems i have to pay for the year i owe on my contract, but i am not on a contract.   i bought my fone in a shop nothing to do with aerial or 02 apart from the fact that we put the sim card in my new nokia (that was) and carried on as normal.   i now want to change to an apple i fone 5s but am unwilling to pay a year to aerial/02 for a contract that i have never seen nor ever agreed to.    what do i do please??????

[Anonymous]

dont touch Ariel with a bargepole....stay well clear

[Bambino]

What do you mean 'aerial keep saying'? Are you receiving text messages? Are you a Pay & Go customer? Where did you get the Nokia phone from? If you never signed a contract, then just ignore the texts. 

[gindygoo]

How exactly are aeriel in touch with you? As has been advised DO NOT TOUCH THEM if you want an iPhone on contract go direct to O2.

[jonsie]

It sounds like you initially signed up with Aerial and they want you to pay to get out of your tie in with them. So, are you contract, business contract or P&G? Look in My O2 so we can advise further.

[Anonymous]

i havent signed up with anyone.   i pay monthly by direct debit to 02 i think it is a business account, we do have a beekeeping business but thats all i know.   i have no paperwork

[Anonymous]

they rang me i dont know what reason they rang for, but i was trying to discuss with them why i have to pay for the next year to waive my contract but i dont have a contract.

[Anonymous]

i didnt know anything about aerial until they actually foned and said they were a partner of 02

[jonsie]

If you are on a business contract then it's highly likely you have it with Aerial. 

[MI5]

If you pay monthly you must have a contract.
Call 8002 if it is a business contract and ask CS who and what your contract is.