Worst customer service I’ve ever come across

[Fizz]

So I’ve tried live chat 4-5 times now to look for a upgrade on my contract and everytime I do I either get disconnected on there end or I get advisor who isn’t interested in helping me.

I just tried again an it took nearly a hour to get to my issue that I contacted them about But again I didn’t get any upgrade offers the chat went dead again having to wait to 10-15 mins for one line answers is ridiculous.

I’ve even tried the o2 conversation tab on the app again takes them hours to reply.

I’ve tried 3/Vodafone live chat an their customer service is on a different level to o2 so disappointed after being with these guys for 8 years on contract, oh well time to look elsewhere

[MI5]

@Fizz 

The best way of getting an upgrade discount is by calling 202 and choosing the "I'm thinking of leaving" option.

[gmarkj]

Chat is not a great way of interacting with o2 for anything more complicated than when is my bill due.
Call as advised or visit a store, but you are more likely to get a better deal by calling.

[jonsie]

All the time spent trying chat when a 10 minute phone call would have sorted you out....

[TallTrees]

Call customer service early 08.00 or 08.30 less wait time @Fizz
Good luck talk to customer service sure they'll help. Great in store too, if you have the time 😁