Will I have to take o2 to court??

[Mto8989100]

Being chased for a ‘debt’ now for over a year. 
agreed with o2 that there were no charges when terminating my contract but they keep appearing, now on to my third debt collection company!

eveytime o2 confirm the charges should be removed but it appears nobody can do it.

six complaints now made without a single reply, multiple promises of calls back from management without a single reply.

days worth of time wasted on the phone.

now affecting my mortgage application with a mark on my credit score.

what a completely inept company, can anyone help before I waste more time taking them to court?! 

[bhaskarsamani]

o2 have to pay the communication ombudsman when they take up a case , it does cost o2 money witch is a good thing 

[Oxonian]

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@bhaskarsamani wrote:

o2 have to pay the communication ombudsman when they take up a case , it does cost o2 money witch is a good thing 

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And that @bhaskarsamani is probably why O2 finalise many complaints just before the eight weeks' point, sometimes with community members reporting that the investigation does not appear to be meticulous. 👍