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Anonymous · ‎24-08-2015

I attempted to order a new phone online through a 24 month contract and it required £9.99 up front. To complete the order I had to call 02 and they wanted information on passport or drivers license. I couldn't offer these so they couldn't proceed with the order... yet they still took the £9.99 upfront fee. Will this be automatically credited back to my bank account?

MI5 · ‎24-08-2015

You can fill in this form to request a refund https://www.o2.co.uk/apps/help/help?qid=1&q1=34

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-08-2015

Yes if the order was not completed the money will be released / returned to you.

It's possible they have not actually taken the money but instead it was held. Either way it should be released / returned to your account in approx 7-10 working days.

Keep an eye on your Bank Account. Your Banks Customer services can also help you if required.

MI5 · ‎24-08-2015

You can fill in this form to request a refund https://www.o2.co.uk/apps/help/help?qid=1&q1=34

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Will I get my £9.99 back?