I recently switched to O2 before spending three weeks in Italy, thinking it would be great since I could use my phone and data like in the UK.
Man, was I wrong... First of all, data stopped connecting most of the time after the first few days. I had to restart my phone multiple times to have the slightest hope of it randomly reconnecting. Sometimes it just didn't (mind that I was in the middle of Florence, so no way that there wouldn't be any reach).
On top of that, I was unable to receive or make calls, something I found out after my voicemail telling me I had missed calls. This also includes not being able to send or receive SMS text messages as I found out later.
I contacted O2 customer service, in the only way possible to me since I could not call: Facebook Messenger. This was painfully slow, with their side replying only three or four messages per day.
I believe the mobile data issue got fixed (although I did not move around much the last few days to properly test it).
The calling issue however, did not. After O2 removing a "roaming bar" (why is that even a thing???), I waited 24h with multiple restarts of my phone, and I also tried selecting a network myself, instead of automatically doing so. Nothing worked. Now O2 said I may need to wait 10 working days before technical support reaches out to me??? How was this not technical support to begin with, and why do I need to spend even longer without calls? How is this not a priority: O2 is clearly not respecting their side of the contract! How do I escalate this to obtain a sure and fast solution?
I also reached out twice in terms of refunding this month's "service" and both times they basically ignored it... I'm seriously thinking of leaving O2! Never had this problem with Three!
Finally, a minute ago, to log in to this O2 Forum (or Community or whatever), I had to receive two text messages from O2 with a code in them, which I DID receive...? So why is that working but not any other kind of text messages (or calls)??
