Solved: Why are O2's systems so slow?

fonealan · ‎30-10-2015

A few days ago I registered for the extra 1GB promotion on International PAYG. It took 6 hours to receive a confirmation text.

Yesterday I topped up and got my usual allowances straight way. I'm still waiting for a confirmation text that I have the extra 1GB allownace. Sending 'Balance' to 20202 or calling 4444 does not mention the 1GB.

How long do I have to wait?

Why do O2's systems take so long to do this?

MI5 · ‎30-10-2015

Best to call 4445 for confirmation, we can't access your account to check here.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MI5 · ‎30-10-2015

Best to call 4445 for confirmation, we can't access your account to check here.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎30-10-2015

O2's systems update at midnight or possibly on your anniversary date. Speak to customer service and they can update it straight away. Speak, not live chat.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Toby · ‎30-10-2015

Hi @fonealan,

Welcome to the community

Please either give us a call or use Live Chat to talk to one of our advisers about the issue here. I'll definitely be feeding back your thoughts on the speed of our systems also.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
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• Want to have a chat? Drop me a direct message.

fonealan · ‎30-10-2015

Thanks for the replies... Text has now arrived with extra 1GB.

But still wonder why you have to wait!!